Documentation:HTCC:API:WorkbinSupPullIntFromWorkbin:8.5.2DRAFT

PullInteractionFromWorkbin for Supervisor

This operation is part of the Workbins API section of the Web Services API.

Overview

Supervisor can grab an interaction from an agent's workbin. Removes the association between an interaction and a workbin and restores the user's ownership of the Interaction.

Parameters

Request URL	/api/v2/users/{userId}/workbins/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameter	Description
nickname	The agent nickname as displayed to the customer. Used for PullChat only.

Samples

Request

The request involves sending a JSON body as well as adhering to the URL path listed above.

POST api/v2/users/00025aA4V4DR00P5/workbins/3434543fafwe987

Listed below are possible valid JSON for requests:

{
  "operationName": "PullInteraction|PullChat|PullEmail|PullWorkitem",
  "id": "FE7978FEWFE"
}

Response

The response consists of an HTTP response, and several cometd responses. For details on the JSON body result, please refer to the Workbin Resource.

HTTP response

{
   "statusCode": 0,
   "referenceId": 17
}

Cometd responses

{
   u'workitem': {
       u'userData': {
           u'SubmittedAt': u'2014-04-17T04: 03: 21Z',
           u'RTargetTypeSelected': u'2',
           u'RTargetObjectSelected': u'?: 2>1',
           u'RVQID': u,
           u'InteractionId': u'02F0ASAK8EAFA00W',
           u'AssignedAt': u'2014-04-17T04: 03: 25Z',
           u'RTargetObjSelDBID': u,
           u'CBR-IT-path_DBIDs': u,
           u'Workbin': u'testWorkbin',
           u'RTargetAgentSelected': u'MaratTest',
           u'CBR-Interaction_cost': u,
           u'CBR-contract_DBIDs': u,
           u'PlacedInQueueAt': u'2014-04-17T04: 03: 56Z',
           u'DeliveredAt': u'2014-04-17T04: 03: 25Z',
           u'SubmittedBy': u'es_inx_wscp',
           u'SubmitSeq': u'71051572',
           u'IsHeld': 0,
           u'RTargetPlaceSelected': u,
           u'CBR-actual_volume': u,
           u'RTenant': u'Environment',
           u'RRequestedSkills': None,
           u'AssignedTo': u'MaratTest',
           u'IsLocked': 0,
           u'RRequestedSkillCombination': u,
           u'RVQDBID': u,
           u'RStrategyDBID': u'197',
           u'CustomerSegment': u'default',
           u'PlaceInQueueSeq': u'71051592',
           u'PegAG?: 2>1': 1,
           u'IsOnline': 0,
           u'ServiceType': u'default',
           u'RTargetRuleSelected': u,
           u'WorkbinAgentId': u'MaratTest',
           u'MovedToQueueAt': u'2014-04-17T04: 03: 56Z',
           u'ReceivedAt': u'2014-04-17T04: 03: 21Z',
           u'RTargetRequested': u'?: 2>1',
           u'RTargetAgentGroup': u'?: 2>1',
           u'RStrategyName': u'RouteWorkitemToAgent',
           u'ServiceObjective': 0
       },
       u'state': u'Processing',
       u'id': u'02F0ASAK8EAFA00W',
       u'capabilities': [
           u'Transfer',
           u'AttachUserData',
           u'UpdateUserData',
           u'DeleteUserData',
           u'SetInFocus',
           u'Complete'
       ]
   },
   u'referenceId': 17,
   u'notificationType': u'StatusChange',
   u'messageType': u'WorkitemStateChangeMessage'
}messageType[
   WorkitemStateChangeMessage
]

Nickname

  "operationName": "PullChat",
  "id": "FE7978FEWFE",
  "nickname": "agent-nickname-to-be-displayed-in-chat"