In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
- In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.) THIS BULLET DISPLAYS ONLY IN THE MSSQL AND CLOUD PDMs.
m (Text replacement - "Genesys Cloud" to "Genesys Engage Cloud") |
m (Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud") |
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|tableDesc = This dimension table enables Session Detail Record (SDR) facts to be described based on the outcome of the caller's voice or DTMF input, such as whether a particular menu selection succeeded and the number of input attempts for a particular menu selection that were not received or matched. | |tableDesc = This dimension table enables Session Detail Record (SDR) facts to be described based on the outcome of the caller's voice or DTMF input, such as whether a particular menu selection succeeded and the number of input attempts for a particular menu selection that were not received or matched. | ||
|subjectAreas = PLACEHOLDER | |subjectAreas = PLACEHOLDER | ||
| − | |introduced = 8.5.004.09. Supported in Genesys Engage | + | |introduced = 8.5.004.09. Supported in Genesys Engage cloud deployments only. |
|modified = 8.5.010 (in Microsoft SQL Server, data type for the following columns modified in single-language databases: SELECTED_OPTION, STRIKEOUT, SUCCESS) | |modified = 8.5.010 (in Microsoft SQL Server, data type for the following columns modified in single-language databases: SELECTED_OPTION, STRIKEOUT, SUCCESS) | ||
|discontinued = | |discontinued = | ||
Latest revision as of 13:50, September 18, 2020
Table SDR_INPUT_OUTCOME
Description
This dimension table enables Session Detail Record (SDR) facts to be described based on the outcome of the caller's voice or DTMF input, such as whether a particular menu selection succeeded and the number of input attempts for a particular menu selection that were not received or matched.
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| ID | Oracle: NUMBER(10) MSSQL: int PostgreSQL: integer |
X | X | ||
| SELECTED_OPTION | Oracle: VARCHAR2(255 CHAR) MSSQL: nvarchar(255) PostgreSQL: varchar(255) |
X | NO_VALUE | ||
| NO_INPUT_COUNT | Oracle: NUMBER(10) MSSQL: int PostgreSQL: integer |
X | 0 | ||
| NO_MATCH_COUNT | Oracle: NUMBER(10) MSSQL: int PostgreSQL: integer |
X | 0 | ||
| STRIKEOUT | Oracle: VARCHAR2(10 CHAR) MSSQL: nvarchar(10) PostgreSQL: varchar(10) |
X | False | ||
| SUCCESS | Oracle: VARCHAR2(10 CHAR) MSSQL: nvarchar(10) PostgreSQL: varchar(10) |
X | True | ||
| CREATE_AUDIT_KEY | Oracle: NUMBER(19) MSSQL: numeric(19) PostgreSQL: numeric(19) |
X | X |
ID
The primary key of this table.
SELECTED_OPTION
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
The name of the menu option block that the caller selected in the menu during self-service — for example, Billing.
NO_INPUT_COUNT
The total count of instances when the caller's input was not heard or received.
NO_MATCH_COUNT
The total count of instances when the caller's input did not match a set of possible values predefined in the Designer application.
STRIKEOUT
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Indicates whether the maximum number of retries was hit: True or False.
SUCCESS
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Indicates whether a match occurred between the caller's input and a menu option: True or False.
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.
Index List
| CODE | U | C | Description |
|---|---|---|---|
| I_SDR_INPUT_OUTCOME | X | Ensures that the combinations of values that are stored in the dimension table are unique. |
Index I_SDR_INPUT_OUTCOME
| Field | Sort | Comment |
|---|---|---|
| SELECTED_OPTION | Ascending | |
| NO_INPUT_COUNT | Ascending | |
| NO_MATCH_COUNT | Ascending | |
| STRIKEOUT | Ascending | |
| SUCCESS | Ascending |
Subject Areas
No subject area information available.
References
The summary List of References will include the following entries for this table or view:
| Child Table/View | Child Table/View Column | Parent Table/View | Parent Table/View Column |
|---|---|---|---|
| SDR_INPUT_OUTCOME | CREATE_AUDIT_KEY | CTL_AUDIT_LOG | AUDIT_KEY |