m (Text replacement - "PureEngage" to "Genesys Engage") |
m (Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud") |
||
| Line 1: | Line 1: | ||
= Custom Integrations= | = Custom Integrations= | ||
__NOTOC__ | __NOTOC__ | ||
| − | Configure back-end integrations and SFDC connector integrations in Genesys Engage | + | Configure back-end integrations and SFDC connector integrations in Genesys Engage cloud. |
{| class="genesystable"| width="100%" | {| class="genesystable"| width="100%" | ||
! width= "50%"|'''ESM application''' | ! width= "50%"|'''ESM application''' | ||
| − | ! width= "50%"|'''Genesys Engage | + | ! width= "50%"|'''Genesys Engage cloud application''' |
|- | |- | ||
| − | | ELC custom integrations || Genesys Engage | + | | ELC custom integrations || Genesys Engage cloud custom integrations |
|} | |} | ||
==EchoRelay back-end integrations (SOAP based)== | ==EchoRelay back-end integrations (SOAP based)== | ||
| − | ELC EchoRelay uses Simple Object Access Protocol (SOAP) interfaces for back-end integrations. As part of the migration process to Genesys Engage | + | ELC EchoRelay uses Simple Object Access Protocol (SOAP) interfaces for back-end integrations. As part of the migration process to Genesys Engage cloud, these back-end integrations are created as REpresentational State Transfer (REST) interfaces. |
==SFDC connector== | ==SFDC connector== | ||
Revision as of 13:50, September 18, 2020
Custom Integrations
Configure back-end integrations and SFDC connector integrations in Genesys Engage cloud.
| ESM application | Genesys Engage cloud application |
|---|---|
| ELC custom integrations | Genesys Engage cloud custom integrations |
EchoRelay back-end integrations (SOAP based)
ELC EchoRelay uses Simple Object Access Protocol (SOAP) interfaces for back-end integrations. As part of the migration process to Genesys Engage cloud, these back-end integrations are created as REpresentational State Transfer (REST) interfaces.
SFDC connector
CRM Gplus Adapter for Salesforce is a softphone for handling inbound and outbound calls, as well as other interactions such as chat or emails. You can launch the softphone from Contact management or ticket management system. For more information about CRM Gplus Adapter for Salesforce, see Gplus Adapter for Salesforce.
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