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Latest revision as of 12:23, October 2, 2020
Resource_Skill Subject Area
This subject area represents the skill resumes of agent resources.
Resource_Skill Subject Area View Large
Subject Area Dimensional Model Tables
| Table/View | Description |
|---|---|
| DATE_TIME | Allows facts to be described by attributes of a calendar date and 15-minute interval. |
| RESOURCE_ | Allows facts to be described based on the attributes of contact center resources. |
| RESOURCE_SKILL_FACT view | Describes an agent's skills and proficiency levels. |
This page was last edited on October 2, 2020, at 12:23.
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