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Revision as of 12:27, October 2, 2020

New Overlay Wizard

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.



Use the New Overlay Wizard (NOW) to create a new overlay.

  1. Open the Forecast module and select Overlays in the modules area.
  2. Select a Business Unit or Site in the Objects area.
  3. Click New WM 851 icon-new.png or select New from the Action menu.
    The New Overlay Wizard opens and displays the following pages, in order:
  4. Select the appropriate controls on each page, remembering that some selections may deselect others.
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