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Revision as of 12:27, October 2, 2020
Add/Remove Scenario Elements Wizard
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.
Use the Add/Remove Scenario Elements (ARSE) Wizard to modify the selected scenario by adding activities or agents to it, or by removing agents.
This wizard has the following screens:
- Select Actions
- Select Activities
- Filter by Contracts
- Add Agents
- Add Profile Agents based on Real Agents
- Add Profiles
- Remove Agents.
To use this wizard:
- Click Add/Remove Scenario Elements
on a schedule scenario view's Actions toolbar or select it from the Actions menu.
The wizard starts and opens the Select Action screen.
The Add/Remove Scenario Elements Wizard has seven screens (listed above), but depending on your choices, you might see fewer screens.
- Click Help on any screen opens a Help page that explains that screen's options.
- Click Back returns you to the previous screen, if you need to revise your entries there.
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