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Revision as of 12:28, October 2, 2020
Contents
Available Report Templates
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.
The following is a list of all the available Report templates:
Recording
Quality Management (QM)
- Agent Evaluation Comparison
- Auto Fail
- Calibration Score
- Evaluation Summary
- Evaluator Evaluation Comparison
- Interaction Evaluation Summary
- Team Comparison
- Team Evaluation Comparison
Speech Analytics
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