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Revision as of 12:32, October 2, 2020
Workforce Management
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Agents.
Welcome to Workforce Management (WFM) 8.5.1 Web for Agents Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in Genesys Workforce Management Web for Agents.
Important
If you are using Workforce Management 8.5.2, refer to the Workforce Management Agent Help (or Workforce Management Web for Agents Help (Classic), if applicable).Getting Started
Become familiar with WFM Web for Agents
Scheduling and Trading
Adjust your schedule, make schedule trades
Availability and Preferences
Use availability patterns, add preferences, request time off
Bidding and Configuration
Use schedule bidding, configure WFM Web for Agents
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