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Revision as of 12:35, October 2, 2020
Gplus Adapter for Service Now
Important
Not all changes listed below may pertain to your deployment.
June 12, 2020 (9.0.002.00)
What's New
- Configurable Screen pop
- Allows to screen pop on any ServiceNow entity
- ClickToDial from ServiceNow:
- Start outbound call from phone fields (example: start call from Contact business number)
- Start outbound call from reference fields (example: start call from “caller” field or Incident)
- Customizable screen pop
- Single pane desktop user experience
- Agent Status Management
- Agent Performance Tracker
- Inbound Voice
- Inbound toast alert
- Supports ServiceNow Agent Workspace View
Prerequisite
- ServiceNow “Openframe” plugin installed
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