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Welcome to Workforce Management (WFM) Web Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web. | Welcome to Workforce Management (WFM) Web Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web. | ||
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Revision as of 14:25, November 27, 2020
Workforce Management for Cloud
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.
Welcome to Workforce Management (WFM) Web Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web.
Scheduling and Trading
Adjust your schedule and make schedule trades.
Monitoring and Adherence
Monitor performance and agent-adherence.
Comments or questions about this documentation? Contact us for support!