salesforce.debug-notifications
Section: crm-adapter
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Specifies whether Gplus Adapter displays all notifications (positive and negative).
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| − | < | + | =Troubleshooting Gplus Adapter Integration with Salesforce= |
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| + | If you are having issues with Gplus Adapter integration with Salesforce, you can try some of these solutions. | ||
| + | |||
| + | ==Expanded troubleshooting notifications== | ||
| + | To troubleshoot Salesforce Client API '''saveLog()''' method errors, Gplus Adapter can display notifications. To fix '''saveLog()''' method errors, validate your Salesforce configuration, and ensure that interaction data matches your Salesforce configuration. | ||
| + | |||
| + | The following are examples of Salesforce error notifications when the Salesforce '''saveLog()''' method is called:<ul> | ||
| + | <li><p>The field does not exist in Salesforce object.</p> | ||
| + | [[File:GAPI_900_Gplus_Field_Not_Exist_Error.png]] | ||
| + | </li> | ||
| + | <li><p>When interaction userData type does not match Salesforce object custom field data type.</p> | ||
| + | [[File:GAPI_900_Gplus_Type_Mismatch_Error.png]] | ||
| + | </li> | ||
| + | <li><p>When Salesforce Object validation rule formula results in an error.</p> | ||
| + | [[File:GAPI_900_Gplus_Object_Doesnt_Match_Error.png]] | ||
| + | </li> | ||
| + | </ul> | ||
| + | |||
| + | To configure troubleshooting and confirmation notifications, in the '''Agent Annex''' or '''Agent Group Annex''', create the {{Optionslink|link=Options:Genesys_Web_Services:crm-adapter:salesforce-debug-notifications}} key in the '''crm-adapter''' section and set the value to '''true'''. | ||
| + | |||
| + | [[Category:V:HTCC:9.0.0]] | ||
Revision as of 14:01, December 23, 2020
Troubleshooting Gplus Adapter Integration with Salesforce
If you are having issues with Gplus Adapter integration with Salesforce, you can try some of these solutions.
Expanded troubleshooting notifications
To troubleshoot Salesforce Client API saveLog() method errors, Gplus Adapter can display notifications. To fix saveLog() method errors, validate your Salesforce configuration, and ensure that interaction data matches your Salesforce configuration.
The following are examples of Salesforce error notifications when the Salesforce saveLog() method is called:
The field does not exist in Salesforce object.
When interaction userData type does not match Salesforce object custom field data type.
When Salesforce Object validation rule formula results in an error.
To configure troubleshooting and confirmation notifications, in the Agent Annex or Agent Group Annex, create the salesforce.debug-notifications key in the crm-adapter section and set the value to true.