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The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce Classic or Salesforce Console. The adapter leverages the [[Documentation:HTCC:API:Welcome|Web Services API]] and the [https://developer.salesforce.com/page/Open_CTI Salesforce Open CTI API.] | The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce Classic or Salesforce Console. The adapter leverages the [[Documentation:HTCC:API:Welcome|Web Services API]] and the [https://developer.salesforce.com/page/Open_CTI Salesforce Open CTI API.] | ||
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* [[GplusSalesforceWWE|Gplus Adapter for Salesforce - WWE Option]] provides the full Workspace Web Edition interface and is available in Salesforce Console and [[GPlusSalesforceDeployLightning|Salesforce Lightning]]. | * [[GplusSalesforceWWE|Gplus Adapter for Salesforce - WWE Option]] provides the full Workspace Web Edition interface and is available in Salesforce Console and [[GPlusSalesforceDeployLightning|Salesforce Lightning]]. | ||
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| + | {{NoteFormat|The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available.|3}} | ||
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 14:03, May 16, 2022
Gplus Adapter for Salesforce
The Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Web Services and Applications installation package.
The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce Classic or Salesforce Console. The adapter leverages the Web Services API and the Salesforce Open CTI API.
There is now only one option available for the adapter:
- Gplus Adapter for Salesforce - WWE Option provides the full Workspace Web Edition interface and is available in Salesforce Console and Salesforce Lightning.