(Created page with "=Smart Failover= <font color="#B24DE7"> '''Olena's comment''': New page for GAPI-23129 [DOC] [DEP] Smart failover for premise deployment. <br> Source https://intranet.genesy...") |
|||
| Line 1: | Line 1: | ||
=Smart Failover= | =Smart Failover= | ||
| + | Until Voice Microservices are available, WWE 9 needs to be deployed in conjunction with legacy SIP Business Continuity deployments. | ||
<font color="#B24DE7"> '''Olena's comment''': New page for GAPI-23129 [DOC] [DEP] Smart failover for premise deployment. <br> | <font color="#B24DE7"> '''Olena's comment''': New page for GAPI-23129 [DOC] [DEP] Smart failover for premise deployment. <br> | ||
Source https://intranet.genesys.com/pages/viewpage.action?spaceKey=RDA&title=Premise+SIP+BC+and+WWE+9+Smart+Failover | Source https://intranet.genesys.com/pages/viewpage.action?spaceKey=RDA&title=Premise+SIP+BC+and+WWE+9+Smart+Failover | ||
</font> | </font> | ||
| + | ==Failover Scenarios== | ||
| + | ===Voice Channel=== | ||
| − | == | + | ===Workspace=== |
WWE triggers a disaster recovery failover to another site based on the following triggers: | WWE triggers a disaster recovery failover to another site based on the following triggers: | ||
* DN unregistration (DNStateChanged Inactive event received) | * DN unregistration (DNStateChanged Inactive event received) | ||
| Line 17: | Line 20: | ||
The WWE application needs to authenticate in order to login to the backup site. Single Sign-On (SSO) integration automatically login to the backup site without requiring the agent to enter a password. | The WWE application needs to authenticate in order to login to the backup site. Single Sign-On (SSO) integration automatically login to the backup site without requiring the agent to enter a password. | ||
| + | ===Data Center=== | ||
| + | If the entire data center fails, both the voice channel and the WWE application will fail. This impacts both CometD connections to the WWE client, forcing it to reconnect to the backup site. The SIP endpoint also switches over to its SIP BC (as described above). | ||
[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Revision as of 16:31, March 3, 2021
Contents
Smart Failover
Until Voice Microservices are available, WWE 9 needs to be deployed in conjunction with legacy SIP Business Continuity deployments.
Olena's comment: New page for GAPI-23129 [DOC] [DEP] Smart failover for premise deployment.
Source https://intranet.genesys.com/pages/viewpage.action?spaceKey=RDA&title=Premise+SIP+BC+and+WWE+9+Smart+Failover
Failover Scenarios
Voice Channel
Workspace
WWE triggers a disaster recovery failover to another site based on the following triggers:
- DN unregistration (DNStateChanged Inactive event received)
- Voice channel unavailability (ServiceStateChanged UNAVAILABLE event received)
- CometD real-time channel loss
- Workspace initialization issues at login
- Registration failure for Softphone
- Registration failure for WebRTC
The WWE application needs to authenticate in order to login to the backup site. Single Sign-On (SSO) integration automatically login to the backup site without requiring the agent to enter a password.
Data Center
If the entire data center fails, both the voice channel and the WWE application will fail. This impacts both CometD connections to the WWE client, forcing it to reconnect to the backup site. The SIP endpoint also switches over to its SIP BC (as described above).