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=Welcome= | =Welcome= | ||
| + | ====Product Overview==== | ||
{| | {| | ||
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| [[ClientSideBrowserSupport|ClientSideBrowserSupport]] | | [[ClientSideBrowserSupport|ClientSideBrowserSupport]] | ||
| − | | [[SettingUpAgents|SettingUpAgents]] | + | | [[SettingUpAgents|SettingUpAgents]] |
| + | | [[AgentLoginAndAuthentication|AgentLoginAndAuthentication]] | ||
|- | |- | ||
| − | |||
| [[EnablingInternalExternalCommunications|EnablingInternalExternalCommunications]] | | [[EnablingInternalExternalCommunications|EnablingInternalExternalCommunications]] | ||
| + | | [[HandlingInteractions|HandlingInteractions]] | ||
| + | | [[EnablingAgentstoViewKPIs|EnablingAgentstoViewKPIs]] | ||
|- | |- | ||
| − | | | + | | [[EnablingAgentsToManageContacts|EnablingAgentsToManageContacts]] |
| − | + | | [[CustomerCase|CustomerCase]] | |
| − | | | + | | [[ActionCodes|ActionCodes]] |
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|} | |} | ||
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====Configuration Options==== | ====Configuration Options==== | ||
| − | + | {| | |
| − | + | | [[AgentStatus|AgentStatus]] | |
| − | + | | [[Application|Application]] | |
| − | + | | [[CaseData|CaseData]] | |
| − | + | |- | |
| − | + | | [[Chat|Chat]] | |
| − | + | | [[Contact|Contact]] | |
| − | + | | [[ContactCenterStatistics|ContactCenterStatistics]] | |
| − | + | |- | |
| − | + | | [[Email|Email]] | |
| − | + | | [[Expression|Expression]] | |
| − | + | | [[Facebook|Facebook]] | |
| − | + | |- | |
| − | + | | [[Interaction|Interaction]] | |
| − | + | | [[Intercommunication|Intercommunication]] | |
| − | + | | [[KPI|KPI]] | |
| − | + | |- | |
| − | + | | [[LoginVoice|LoginVoice]] | |
| − | + | | [[TeamCommunicator|TeamCommunicator]] | |
| − | + | | [[TeamLead|TeamLead]] | |
| − | + | |- | |
| − | + | | [[Toast|Toast]] | |
| − | + | | [[Twitter|Twitter]] | |
| − | + | | [[Voice|Voice]] | |
| − | + | |- | |
| − | + | | [[Workbin|Workbin]] | |
| + | | | ||
| + | | | ||
| + | |} | ||
| − | |||
[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Revision as of 15:21, February 13, 2014
Welcome
Product Overview
Configuration Options
| AgentStatus | Application | CaseData |
| Chat | Contact | ContactCenterStatistics |
| Expression | ||
| Interaction | Intercommunication | KPI |
| LoginVoice | TeamCommunicator | TeamLead |
| Toast | Voice | |
| Workbin |
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