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| + | {{Editgrn_open}}Add descriptive text{{Editgrn_close}} | ||
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| + | ===KPI=== | ||
| + | ====kpi.displayed-kpis==== | ||
| + | * Default Value: An empty string. | ||
| + | * Valid Values: A comma-separated list of KPI names. | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs. Refer to the [[SettingUpAgentsOnTheSystem#Procedure.3A_Enabling_Agent_View_KPIs_and_Contact_Center_Statistic|Procedure: Enabling Agent View KPIs and Contact Center Statistic]] for more information. | ||
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[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Revision as of 15:40, February 13, 2014
KPI
Add descriptive text
KPI
kpi.displayed-kpis
- Default Value: An empty string.
- Valid Values: A comma-separated list of KPI names.
- Changes take effect: When the session is started or restarted.
- Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs. Refer to the Procedure: Enabling Agent View KPIs and Contact Center Statistic for more information.
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