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= Voice= | = Voice= | ||
| + | __NOTOC__ | ||
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| + | {{Editgrn_open}}Add descriptive text{{Editgrn_close}} | ||
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| + | ===Voice=== | ||
| + | ====privilege.voice.can-one-step-conference==== | ||
| + | * Default Value: true | ||
| + | * Valid Values: true, false | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Enables instant conferencing of a voice call. Depends on privilege.voice.can-use. | ||
| + | |||
| + | ====privilege.voice.can-one-step-transfer==== | ||
| + | * Default Value: true | ||
| + | * Valid Values: true, false | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Enables instant conferencing of a voice call. Depends on privilege.voice.can-use. | ||
| + | |||
| + | ====privilege.voice.can-send-dtmf==== | ||
| + | * Default Value: false | ||
| + | * Valid Values: true, false | ||
| + | * Changes take effect: When the application is started or restarted. | ||
| + | * Description: Enables agents to send DTMF during a voice call. Depends on privilege.voice.can-use. | ||
| + | |||
| + | ====privilege.voice.can-use==== | ||
| + | * Default Value: true | ||
| + | * Valid Values: true, false | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: When the value of this option is set to <tt>true</tt>, the agent is permitted to use the Voice channel. | ||
| + | |||
| + | ====privilege.voice.show-monitoring.can-use==== | ||
| + | * Default Value: true | ||
| + | * Valid Values: true, false | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Enables agents to be notified that the current call is monitored by a supervisor. | ||
| + | |||
| + | ====voice.auto-answer==== | ||
| + | * Default Value: false | ||
| + | * Valid Values: true, false | ||
| + | * Changes take effect: When the application is started or restarted. | ||
| + | * Description: Specifies whether a voice interaction is automatically answered when a EventRinging message is received. This option can be overridden by a routing strategy as described in this [[OverridingInteractionWorkspaceOptions|Deployment Guide]]. | ||
| + | |||
| + | ====voice.mark-done-on-release==== | ||
| + | * Default Value: false | ||
| + | * Valid Values: true, false | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Specifies if an interaction should be closed automatically if a Release message is received. This option can be overridden by a routing strategy as described in this [[OverridingInteractionWorkspaceOptions|Deployment Guide]]. | ||
| + | |||
| + | ====voice.prompt-for-end==== | ||
| + | * Default Value: false | ||
| + | * Valid Values: true, false | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Specifies whether Workspace displays a confirmation message when the agent clicks 'End'. This option can be overridden by a routing strategy as described in this [[OverridingInteractionWorkspaceOptions|Deployment Guide]]. | ||
| + | |||
[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Revision as of 15:46, February 13, 2014
Voice
Add descriptive text
Voice
privilege.voice.can-one-step-conference
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Enables instant conferencing of a voice call. Depends on privilege.voice.can-use.
privilege.voice.can-one-step-transfer
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Enables instant conferencing of a voice call. Depends on privilege.voice.can-use.
privilege.voice.can-send-dtmf
- Default Value: false
- Valid Values: true, false
- Changes take effect: When the application is started or restarted.
- Description: Enables agents to send DTMF during a voice call. Depends on privilege.voice.can-use.
privilege.voice.can-use
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: When the value of this option is set to true, the agent is permitted to use the Voice channel.
privilege.voice.show-monitoring.can-use
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Enables agents to be notified that the current call is monitored by a supervisor.
voice.auto-answer
- Default Value: false
- Valid Values: true, false
- Changes take effect: When the application is started or restarted.
- Description: Specifies whether a voice interaction is automatically answered when a EventRinging message is received. This option can be overridden by a routing strategy as described in this Deployment Guide.
voice.mark-done-on-release
- Default Value: false
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Specifies if an interaction should be closed automatically if a Release message is received. This option can be overridden by a routing strategy as described in this Deployment Guide.
voice.prompt-for-end
- Default Value: false
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Specifies whether Workspace displays a confirmation message when the agent clicks 'End'. This option can be overridden by a routing strategy as described in this Deployment Guide.
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