| Line 4: | Line 4: | ||
====Product Overview==== | ====Product Overview==== | ||
{| | {| | ||
| − | | [[ClientSideBrowserSupport| | + | | [[ClientSideBrowserSupport|Client Side Browser Support]] |
| − | | [[SettingUpAgents| | + | | [[SettingUpAgents|Setting Up Agents]] |
| − | | [[AgentLoginAndAuthentication| | + | | [[AgentLoginAndAuthentication|Agent Login And Authentication]] |
|- | |- | ||
| − | | [[EnablingInternalExternalCommunications| | + | | [[EnablingInternalExternalCommunications|Enabling Internal External Communications]] |
| − | | [[HandlingInteractions| | + | | [[HandlingInteractions|Handling Interactions]] |
| − | | [[EnablingAgentstoViewKPIs| | + | | [[EnablingAgentstoViewKPIs|Enabling Agents to View KPIs]] |
|- | |- | ||
| − | | [[EnablingAgentsToManageContacts| | + | | [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]] |
| − | | [[CustomerCase| | + | | [[CustomerCase|Customer Case]] |
| − | | [[ActionCodes| | + | | [[ActionCodes|Action Codes]] |
|} | |} | ||
Revision as of 15:56, February 13, 2014
Welcome
Add descriptive text
Product Overview
Configuration Options
| AgentStatus | Application | CaseData |
| Chat | Contact | ContactCenterStatistics |
| Expression | ||
| Interaction | Intercommunication | KPI |
| LoginVoice | TeamCommunicator | TeamLead |
| Toast | Voice | |
| Workbin |
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