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Revision as of 18:48, February 13, 2014

Workspace Web Edition Configuration Guide v852

RESTRICTED

Note: This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this documentation might not be fully implemented in the application.

This guide provides information about configuring the Workspace Web Edition interface. You must first deploy Workspace Web Edition & Web Services.

Product Overview

Client Side Browser Support Setting Up Agents Agent Login And Authentication
Enabling Internal External Communications Handling Interactions Enabling Agents to View KPIs
Enabling Agents To Manage Contacts Customer Case Action Codes

Configuration Options

Agent Status Application CaseData
Chat Contact Contact Center Statistics
Email Expression Facebook
Interaction Intercommunication KPI
Login Voice Team Communicator Team Lead
Toast Twitter Voice
Workbin Overriding Interaction Workspace Options
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