Revision as of 14:17, March 12, 2014

Agent Status

Workspace Web Edition provides options that enable agents to control their status.

Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
Valid Values: Comma-separated list of action names from the following list: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOn, LogOff.
Changes take effect: When the session is started or restarted.
Description: Defines the available agent state actions in the My Channels contextual menu. The actions are displayed in the order in which they appear in the list.

Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
Valid Values: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOff
Changes take effect: When the session is started or restarted.
Description: Defines the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list.

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 __NOTOC__
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+Workspace Web Edition provides options that enable agents to control their status.
 ===Agent status===
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 * Changes take effect: When the session is started or restarted.
 * Description: Defines the available agent state actions in the My Channels contextual menu. The actions are displayed in the order in which they appear in the list.
 ====agent-status.enabled-actions-global====
 * Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff