(→KPI) |
(→kpi.displayed-kpis) |
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* Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs. Refer to the [[EnablingAgentstoViewKPIs|Procedure: Enabling Agent View KPIs and Contact Center Statistic]] for more information. | * Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs. Refer to the [[EnablingAgentstoViewKPIs|Procedure: Enabling Agent View KPIs and Contact Center Statistic]] for more information. | ||
| − | [[Documentation:HTCC:IWWDep:8.5.2 | + | [[Documentation:HTCC:IWWDep:EnablingAgentstoViewKPIs:8.5.2|EnablingAgentstoViewKPIs]] |
[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Revision as of 18:39, March 12, 2014
KPI
Workspace Web Edition provides the following options for managing KPIs:
kpi.displayed-kpis
- Default Value: An empty string.
- Valid Values: A comma-separated list of KPI names.
- Changes take effect: When the session is started or restarted.
- Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs. Refer to the Procedure: Enabling Agent View KPIs and Contact Center Statistic for more information.
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