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− | + | Genesys Web Services authentication is performed in the following sequence: | |
====Case 1 - Salesforce Authentication==== | ====Case 1 - Salesforce Authentication==== |
Revision as of 12:59, March 24, 2014
Authentication Flow
Genesys Web Services authentication is performed in the following sequence:
Case 1 - Salesforce Authentication
- Enters here if a request contains two specific headers (Salesforce Session ID and Salesforce Identity URL).
- If successful, the user get authenticated and execution flow proceeds to the authorization stage.
- If authentication headers are not present or authentication fails, execution flow proceeds to the next step.
Case 2 - Configuration Server (CME) Authentication
- Enters here if a request contains basic authentication header and CME authentication is enabled for this contact center.
- If successful, user is authenticated and execution flow proceeds to the authorization stage.
- If authentication headers are not present, CME authentication is disabled, or authentication fails, execution flow proceeds to the next step.
Case 3 - Genesys Web Services/HTCC Authentication
- Enters here if a request contains basic authentication header.
- If successful, user is authenticated and execution flow proceeds to the authorization stage.
- If authentication headers are not present or authentication fails, execution flow proceeds to the next step.
Case 4 - Security Assertion Markup Language (SAML) Authentication
- Enters here if SAML is enabled and configured.
- An attempt is made to authenticate user going through various scenarios (Case 1 or Case 2).
- If case of failure, user receives an anonymous authentication. User will only be given access to unprotected endpoints.
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