Documentation:HTCC:API:ChatSetInFocus:8.5.2

SetInFocus

This request sets the SetInFocus parameter for a chat interaction.

This parameter is useful when an agent is handling more than one interaction and aids in the proper reporting of time spent on each interaction.

Request URL	/api/v2/me/chats/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	SetInFocus
InFocus	Boolean parameter true or false

Sample

Request

POST api/v2/me/chats/0071023821aec011
{
  "operationName": "SetInFocus",
  "InFocus": [true or false]
}

Response

{
  "statusCode": 0
}