Documentation:HTCC:IWWDep:Workbin:8.5.2

Workbins

Workspace Web Edition provides the following options for managing Workbins:

workbin.email.draft

• Default Value: An empty string.
• Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the name of the workbin to be used to store draft e-mail.

workbin.email.in-progress

• Default Value: An empty string.
• Valid Values: Specifies the name of a valid Script object of type Interaction Workbin that is owned by Agents.
• Changes take effect: When the session is started or restarted.
• Description: The name of the workbin that is to be used to store inbound e-mail for later processing, after an agent explicitly saved the e-mail or submitted an outbound reply.

workbin.facebook.draft

• Default Value: ""
• Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
• Changes take effect: When the session is started or restarted.
• Description: The name of the workbin that is used to store draft Facebook posts.

workbin.facebook.in-progress

• Default Value: ""
• Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
• Changes take effect: When the session is started or restarted.
• Description: The name of the workbin that is used to store inbound Facebook posts for later processing, after an agent explicitly saved the Facebook post or submitted an outbound reply.

workbin.twitter.draft

• Default Value: ""
• Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
• Changes take effect: When the session is started or restarted.
• Description: The name of the workbin that is used to store draft Twitter posts.

workbin.twitter.in-progress

• Default Value: ""
• Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
• Changes take effect: When the session is started or restarted.
• Description: The name of the workbin that is used to store inbound Twitter posts for later processing, after an agent explicitly saved the Twitter post or submitted an outbound reply.