| Line 1: | Line 1: | ||
=Accept= | =Accept= | ||
| − | This operation can be performed after a new | + | This operation can be performed after a new chat notification arrives. |
| − | Accepting allows the agent to start working on | + | Accepting allows the agent to start working on a chat. |
After successfully executing this operation, a [[Documentation:HTCC:API:CometDNotifications:8.5.2|CometD notification]] will arrive with complete chat history. | After successfully executing this operation, a [[Documentation:HTCC:API:CometDNotifications:8.5.2|CometD notification]] will arrive with complete chat history. | ||
| Line 8: | Line 8: | ||
===HTTP Request=== | ===HTTP Request=== | ||
| − | POST on '''/me/ | + | POST on '''/me/chats/{id}''' |
<nowiki> | <nowiki> | ||
Revision as of 19:11, April 14, 2014
Accept
This operation can be performed after a new chat notification arrives.
Accepting allows the agent to start working on a chat.
After successfully executing this operation, a CometD notification will arrive with complete chat history.
HTTP Request
POST on /me/chats/{id}
{
"operationName":"Accept",
"nickname":agent-nickname-to-be-displayed-in-chat
}
HTTP Response
Success
{
"statusCode": 0
}
Failure
{
"statusCode": an integer value above 0,
"statusMessage":details
}
For details on the statusCode value, please refer to the All Methods sub-section of the Return Values section.
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