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=Workspace Web Edition Configuration Guide=
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__NOTOC__
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==<span STYLE="color:red;">RESTRICTED</span>==
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{{NoteFormat|This is '''restricted release''' documentation, and therefore is subject to change and is not complete. Some features that are described in this documentation might not be fully implemented in the application.}}
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This guide provides information about configuring the Workspace Web Edition interface. You must first deploy [[Documentation:HTCC:Dep:Welcome:8.5.2|Workspace Web Edition & Web Services]].
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====Product Overview====
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{|
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| width="300" | [[ClientSideBrowserSupport|Client Side Browser Support]]
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| width="300" | [[SettingUpAgents|Setting Up Agents]]
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| width="300" | [[AgentLoginAndAuthentication|Agent Login And Authentication]]
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|-
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| [[EnablingInternalExternalCommunications|Enabling Internal External Communications]]
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| [[HandlingInteractions|Handling Interactions]]
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| [[EnablingAgentstoViewKPIs|Enabling Agents to View KPIs]]
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|-
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| [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]]
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| [[CustomerCase|Customer Case]]
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| [[ActionCodes|Action Codes]]
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|}
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====Configuration Options====
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{|
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| width="300" | [[AgentStatus|Agent Status]]
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| width="300" | [[Application|Application]]
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| width="300" | [[CaseData|CaseData]]
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|-
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| [[Chat|Chat]]
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| [[Contact|Contact]]
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| [[ContactCenterStatistics|Contact Center Statistics]]
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|-
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| [[Email|Email]]
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| [[Expression|Expression]]
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| [[Facebook|Facebook]]
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|-
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| [[Interaction|Interaction]]
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| [[Intercommunication|Intercommunication]]
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| [[KPI|KPI]]
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|-
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| [[LoginVoice|Login Voice]]
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| [[TeamCommunicator|Team Communicator]]
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| [[TeamLead|Team Lead]]
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|-
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| [[Toast|Toast]]
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| [[Twitter|Twitter]]
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| [[Voice|Voice]]
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|-
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| [[Workbin|Workbin]]
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| [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
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|
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|}
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[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 18:42, April 22, 2014

Workspace Web Edition Configuration Guide

RESTRICTED

Important
This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this documentation might not be fully implemented in the application.

This guide provides information about configuring the Workspace Web Edition interface. You must first deploy Workspace Web Edition & Web Services.

Product Overview

Client Side Browser Support Setting Up Agents Agent Login And Authentication
Enabling Internal External Communications Handling Interactions Enabling Agents to View KPIs
Enabling Agents To Manage Contacts Customer Case Action Codes

Configuration Options

Agent Status Application CaseData
Chat Contact Contact Center Statistics
Email Expression Facebook
Interaction Intercommunication KPI
Login Voice Team Communicator Team Lead
Toast Twitter Voice
Workbin Overriding Interaction Workspace Options
Comments or questions about this documentation? Contact us for support!