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= Configuration Options=
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This section demonstrates how to configure Workspace Web Edition and Web services functionality and environment by using [[Documentation/GA|Genesys Administrator]] or [[Documentation/FR|Configuration Manager]].
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For details on how to use Genesys Administrator, refer to Framework 8.1 [[Documentation/GA|Genesys Administrator Help]] and [[Documentation/GA|Genesys Administrator Deployment Guide]]. For details about using the functionality as an agent, refer to [[Documentation/HTCC|Workspace Web Edition Help]].
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The following option are configured with Configuration Options:
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====Configuration Options====
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{|
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| width="180" | [[Documentation:HTCC:IWWDep:AgentStatus:8.5.2|Agent Status]]
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| width="180" | [[Application|Application]]
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| width="180" | [[CaseData|CaseData]]
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|-
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| [[Chat|Chat]]
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| [[Contact|Contact]]
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| [[ContactCenterStatistics|Contact Center Statistics]]
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|-
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| [[Email|Email]]
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| [[Expression|Expression]]
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| [[Facebook|Facebook]]
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|-
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| [[Interaction|Interaction]]
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| [[Intercommunication|Intercommunication]]
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| [[KPI|KPI]]
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|-
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| [[LoginVoice|Login]]
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| [[TeamCommunicator|Team Communicator]]
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| [[TeamLead|Team Lead]]
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|-
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| [[Toast|Toast]]
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| [[Twitter|Twitter]]
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| [[Voice|Voice]]
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|-
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| [[Workbin|Workbin]]
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| colspan="2" | [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
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|}
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[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 18:42, April 22, 2014

Configuration Options

This section demonstrates how to configure Workspace Web Edition and Web services functionality and environment by using Genesys Administrator or Configuration Manager.

For details on how to use Genesys Administrator, refer to Framework 8.1 Genesys Administrator Help and Genesys Administrator Deployment Guide. For details about using the functionality as an agent, refer to Workspace Web Edition Help.


The following option are configured with Configuration Options:

Configuration Options

Agent Status Application CaseData
Chat Contact Contact Center Statistics
Email Expression Facebook
Interaction Intercommunication KPI
Login Team Communicator Team Lead
Toast Twitter Voice
Workbin Overriding Interaction Workspace Options
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