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= Agent Status=
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Workspace Web Edition provides options that enable agents to control their status:
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__TOC__
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====agent-status.enabled-actions-by-channel====
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* Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
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* Valid Values: Comma-separated list of action names from the following list: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOn, LogOff.
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* Changes take effect: When the session is started or restarted.
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* Description: Defines the available agent state actions in the My Channels contextual menu. The actions are displayed in the order in which they appear in the list.
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====agent-status.enabled-actions-global====
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* Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
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* Valid Values: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOff
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* Changes take effect: When the session is started or restarted.
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* Description: Defines the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list.
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[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 18:42, April 22, 2014

Agent Status

Workspace Web Edition provides options that enable agents to control their status:

agent-status.enabled-actions-by-channel

  • Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
  • Valid Values: Comma-separated list of action names from the following list: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOn, LogOff.
  • Changes take effect: When the session is started or restarted.
  • Description: Defines the available agent state actions in the My Channels contextual menu. The actions are displayed in the order in which they appear in the list.

agent-status.enabled-actions-global

  • Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
  • Valid Values: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOff
  • Changes take effect: When the session is started or restarted.
  • Description: Defines the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list.
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