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| − | + | = Expression= | |
| + | Workspace Web Edition provides the following options for managing Expressions: | ||
| + | __TOC__ | ||
| + | |||
| + | ====expression.phone-number==== | ||
| + | * Default Value: ^[\(\)\-\.\+\d\s\*#]*[0-9]+[\(\)\-\.\+\d\s\*#]*$ | ||
| + | * Valid Values: A regular expression. | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Specifies the regular expression that identifies a phone number in the chat or SMS transcript. This option can be overridden by a routing strategy as described in this [[OverridingInteractionWorkspaceOptions|Deployment Guide]]. | ||
| + | |||
| + | ====expression.phone-number.supported-characters==== | ||
| + | * Default Value: 0123456789+ | ||
| + | * Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names. | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Specifies the characters that are permitted when building a request to the T-Server that relies on a phone number. Any other characters from the original string coming from the User Interface are removed. This option can be overridden by a routing strategy as described in this [[OverridingInteractionWorkspaceOptions|Deployment Guide]]. | ||
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| + | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 18:42, April 22, 2014
Expression
Workspace Web Edition provides the following options for managing Expressions:
expression.phone-number
- Default Value: ^[\(\)\-\.\+\d\s\*#]*[0-9]+[\(\)\-\.\+\d\s\*#]*$
- Valid Values: A regular expression.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the regular expression that identifies a phone number in the chat or SMS transcript. This option can be overridden by a routing strategy as described in this Deployment Guide.
expression.phone-number.supported-characters
- Default Value: 0123456789+
- Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the characters that are permitted when building a request to the T-Server that relies on a phone number. Any other characters from the original string coming from the User Interface are removed. This option can be overridden by a routing strategy as described in this Deployment Guide.
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