(Created Fix blank page For Version: HTCC:8.5.2DRAFT) |
(Update with the copy of version: 8.5.2) |
||
| Line 1: | Line 1: | ||
| − | <!-- Creation of the | + | = Deployment Overview = |
| + | |||
| + | |||
| + | <!-- | ||
| + | ==Cloud Implementation== | ||
| + | {| | ||
| + | ! Objective | ||
| + | ! Related procedures and actions | ||
| + | |- | ||
| + | |1. Review the prerequisites, including installation of Jetty and Cassandra. | ||
| + | |See the [[Prerequisites|Prerequisites]] page. | ||
| + | |- | ||
| + | |2. Install Workspace Web Edition & Web Services. | ||
| + | |See [[InstallationProcedures|Install Workspace Web Edition & Web Services]] for details. | ||
| + | |- | ||
| + | |3. Configure Web Services. | ||
| + | |See [[ConfigurationCloud| Cloud Configuration]] for details. | ||
| + | |- | ||
| + | |4. Start Web Services and test the configuration. | ||
| + | |See [[StartHTCC|Starting and Testing Web Services]] for instructions. | ||
| + | |- | ||
| + | |5. Plan your Cloud deployment of Contact Centers and Genesys Environments. | ||
| + | |See [[PlanYourDeployment|Planning your Deployment]] for information. | ||
| + | |- | ||
| + | |6. Create your Contact Center(s). | ||
| + | | See [[ContactCenterCreation| Contact Center Creation]]. | ||
| + | |- | ||
| + | |7. (Optional) Change default Contact Center feature configuration. | ||
| + | | If desired, change the [[FeatureConfiguration|default feature assignment]]. | ||
| + | |- | ||
| + | |8. Test with the User Interface. | ||
| + | | See [[TestingUI| Testing the User Interface with Workspace Web Edition & Web Services]]. | ||
| + | |} | ||
| + | --> | ||
| + | ===Deploying Workspace Web Edition & Web Services=== | ||
| + | '''Start of Procedure''' | ||
| + | <br/> | ||
| + | <ol> | ||
| + | <li>Review the [[Prerequisites|Prerequisites]], including installation of Cassandra.</li> | ||
| + | <li>[[InstallationProcedures|Install]] Workspace Web Edition & Web Services.</li> | ||
| + | <li>[[ConfigurationPremise|Configure]] Workspace Web Edition & Web Services.</li> | ||
| + | <!--<li>(Optional) Change the [[FeatureConfiguration|feature configuration]].</li>--> | ||
| + | <li>[[StartHTCC|Start]] Workspace Web Edition & Web Services and test the configuration.</li> | ||
| + | <li>Choose the next step based on your role: | ||
| + | <ul> | ||
| + | <li>Developers — Consult the [[Documentation:HTCC:API:Welcome:8.5.2|Web Services API Reference]] to begin working with the Web Services APIs.</li> | ||
| + | <li>Administrators — Consult the [[Documentation:HTCC:IWWDep:Welcome:8.5.2|Workspace Web Edition Configuration Guide]] to configure the Workspace Web Edition (agent desktop) interface.</li> | ||
| + | </ul> | ||
| + | </li> | ||
| + | <li>[[TestingUI|Test]] the User Interface with Workspace Web Edition & Web Services.</li> | ||
| + | </ol> | ||
| + | <br/> | ||
| + | '''End of Procedure''' | ||
| + | |||
| + | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 18:42, April 22, 2014
Deployment Overview
Deploying Workspace Web Edition & Web Services
Start of Procedure
- Review the Prerequisites, including installation of Cassandra.
- Install Workspace Web Edition & Web Services.
- Configure Workspace Web Edition & Web Services.
- Start Workspace Web Edition & Web Services and test the configuration.
- Choose the next step based on your role:
- Developers — Consult the Web Services API Reference to begin working with the Web Services APIs.
- Administrators — Consult the Workspace Web Edition Configuration Guide to configure the Workspace Web Edition (agent desktop) interface.
- Test the User Interface with Workspace Web Edition & Web Services.
End of Procedure
Comments or questions about this documentation? Contact us for support!