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This document provides guidance for developers building workbin-related client applications and describes the Workbin API, which is part of the [[MultimediaAPI|Interactions API]] portion of the [[Welcome | Genesys Web Services REST API]]. | This document provides guidance for developers building workbin-related client applications and describes the Workbin API, which is part of the [[MultimediaAPI|Interactions API]] portion of the [[Welcome | Genesys Web Services REST API]]. | ||
| − | A Workbin is a queue | + | A Workbin is a queue that holds interactions for a specific place or user. |
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==Operations== | ==Operations== | ||
Revision as of 18:12, May 16, 2014
Workbins
RESTRICTED
Important
This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.This document provides guidance for developers building workbin-related client applications and describes the Workbin API, which is part of the Interactions API portion of the Genesys Web Services REST API.
A Workbin is a queue that holds interactions for a specific place or user.
Operations
The following operations are allowed on /me/workbins
| Operation Name | HTTP Operation | Description | Permissions |
|---|---|---|---|
| GetWorkbinTypesInfo | GET | Returns a list of workbins and the information associated with the workbins. | Agent |
| GetWorkbinContent | GET | Returns workbin information and content list. | Agent |
| AddInteractionToWorkbin | POST | Adds an interaction to the specified workbin. | Agent |
| PullInteraction | POST | Pulls an interaction from a workbin. | Agent |
| SubscribeWorkbinEvents | POST | Subscribes the agent to listen to events from the workbin. | Agent |
| UnsubscribeWorkbinEvents | POST | Unsubscribes the agent, so he or she stops receiving events from the workbin. | Agent |
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