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=Outbound=
 +
__TOC__
 +
==Overview==
 +
This page displays the options and privileges associated with Outbound campaigns for Workspace Web Edition.
 +
 
 +
==Options==
 +
{{NoteFormat|In initial releases, the values depicted below will be hard coded.}}
 +
 
 +
Two specific outbound options have been added to the Workspace Web Edition template:
 +
{|
 +
! Name
 +
! Display Name
 +
! Description
 +
! Default value
 +
! Possible values
 +
|-
 +
| outbound.call-result-values
 +
| Outbound - Call result values
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| The list of call results that are available for the agent to use for outbound interaction.
 +
The call results are displayed in the order in which they appear in the list.
 +
|
 +
Answered,
 +
Answering Machine,
 +
Busy,
 +
No Answer,
 +
Wrong Number
 +
|
 +
* Abandoned
 +
* Agent Callback Error
 +
* All Trunks Busy
 +
* Answered
 +
* Answering Machine
 +
* Busy
 +
* Call Drop Error
 +
* Dial Error
 +
* Do Not Call
 +
* Dropped
 +
* Dropped No Answer
 +
* Fax Detected
 +
* General Error
 +
* Group Callback Error
 +
* No Answer
 +
* No Dial Tone
 +
* No Established
 +
* No Free Port Error
 +
* No Progress
 +
* No Ringback
 +
* Nu Tone
 +
* Ok
 +
* Pager Detected
 +
* Silence
 +
* Sit Detected
 +
* Sit Invalid Num
 +
* Sit No Circuit
 +
* Sit Operintercept
 +
* Sit Reorder
 +
* Sit Unknown
 +
* Sit Vacant
 +
* Stale
 +
* Switch Error
 +
* System Error
 +
* Transfer Error
 +
* Unknown
 +
* Wrong Number
 +
* Wrong Party
 +
|-
 +
| outbound.call-result-automatically-selected
 +
| Outbound - Call Result automatically selected
 +
| Specifies the call result to be selected by default for outbound records.
 +
 
 +
The specified call result must be defined by the values that are specified for the <tt>outbound.call-result-values</tt> option.
 +
 
 +
If set to an empty value, the current call result of the outbound record is selected.
 +
|
 +
|
 +
* Abandoned
 +
* Agent Callback Error
 +
* All Trunks Busy
 +
* Answered
 +
* Answering Machine
 +
* Busy
 +
* Call Drop Error
 +
* Dial Error
 +
* Do Not Call
 +
* Dropped
 +
* Dropped No Answer
 +
* Fax Detected
 +
* General Error
 +
* Group Callback Error
 +
* No Answer
 +
* No Dial Tone
 +
* No Established
 +
* No Free Port Error
 +
* No Progress
 +
* No Ringback
 +
* Nu Tone
 +
* Ok
 +
* Pager Detected
 +
* Silence
 +
* Sit Detected
 +
* Sit Invalid Num
 +
* Sit No Circuit
 +
* Sit Operintercept
 +
* Sit Reorder
 +
* Sit Unknown
 +
* Sit Vacant
 +
* Stale
 +
* Switch Error
 +
* System Error
 +
* Transfer Error
 +
* Unknown
 +
* Wrong Number
 +
* Wrong Party
 +
|}
 +
 
 +
==Privileges==
 +
{|
 +
! Name
 +
! Display Name
 +
! Description
 +
! Default value
 +
! Possible values
 +
|-
 +
| privilege.outbound.can-use
 +
| Outbound - Can use
 +
| Allows access to the Outbound Campaign functions
 +
| true
 +
| true, false
 +
|-
 +
| privilege.outbound.can-mark-do-not-call
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| Outbound - Can Mark Do Not Call
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| Allows agent to mark a contact as Do Not Call
 +
| true
 +
| true, false
 +
|-
 +
| privilege.outbound.can-set-call-result
 +
| Outbound - Can Set Call Result
 +
| Allows agent to set a call result to the outbound record. 
 +
| true
 +
| true, false
 +
|}
 +
 
 +
 
 +
[[Category:V:HTCC:8.5.2]]

Revision as of 16:57, August 29, 2014

Outbound

Overview

This page displays the options and privileges associated with Outbound campaigns for Workspace Web Edition.

Options

Important
In initial releases, the values depicted below will be hard coded.

Two specific outbound options have been added to the Workspace Web Edition template:

Name Display Name Description Default value Possible values
outbound.call-result-values Outbound - Call result values The list of call results that are available for the agent to use for outbound interaction.

The call results are displayed in the order in which they appear in the list.

Answered, Answering Machine, Busy, No Answer, Wrong Number

  • Abandoned
  • Agent Callback Error
  • All Trunks Busy
  • Answered
  • Answering Machine
  • Busy
  • Call Drop Error
  • Dial Error
  • Do Not Call
  • Dropped
  • Dropped No Answer
  • Fax Detected
  • General Error
  • Group Callback Error
  • No Answer
  • No Dial Tone
  • No Established
  • No Free Port Error
  • No Progress
  • No Ringback
  • Nu Tone
  • Ok
  • Pager Detected
  • Silence
  • Sit Detected
  • Sit Invalid Num
  • Sit No Circuit
  • Sit Operintercept
  • Sit Reorder
  • Sit Unknown
  • Sit Vacant
  • Stale
  • Switch Error
  • System Error
  • Transfer Error
  • Unknown
  • Wrong Number
  • Wrong Party
outbound.call-result-automatically-selected Outbound - Call Result automatically selected Specifies the call result to be selected by default for outbound records.

The specified call result must be defined by the values that are specified for the outbound.call-result-values option.

If set to an empty value, the current call result of the outbound record is selected.

  • Abandoned
  • Agent Callback Error
  • All Trunks Busy
  • Answered
  • Answering Machine
  • Busy
  • Call Drop Error
  • Dial Error
  • Do Not Call
  • Dropped
  • Dropped No Answer
  • Fax Detected
  • General Error
  • Group Callback Error
  • No Answer
  • No Dial Tone
  • No Established
  • No Free Port Error
  • No Progress
  • No Ringback
  • Nu Tone
  • Ok
  • Pager Detected
  • Silence
  • Sit Detected
  • Sit Invalid Num
  • Sit No Circuit
  • Sit Operintercept
  • Sit Reorder
  • Sit Unknown
  • Sit Vacant
  • Stale
  • Switch Error
  • System Error
  • Transfer Error
  • Unknown
  • Wrong Number
  • Wrong Party

Privileges

Name Display Name Description Default value Possible values
privilege.outbound.can-use Outbound - Can use Allows access to the Outbound Campaign functions true true, false
privilege.outbound.can-mark-do-not-call Outbound - Can Mark Do Not Call Allows agent to mark a contact as Do Not Call true true, false
privilege.outbound.can-set-call-result Outbound - Can Set Call Result Allows agent to set a call result to the outbound record. true true, false
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