(→Provisioning Case Data) |
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This information can be displayed in the toast Case Information area, or in the interaction Case Information area. | This information can be displayed in the toast Case Information area, or in the interaction Case Information area. | ||
| − | To display this information, you will need to add some business attribute values to the business attribute configured for toast Case Information. | + | To display this information, you will need to add some business attribute values to the business attribute configured for toast Case Information. |
| + | |||
| + | The toast business attributes is configured in the Workspace Web Edition option [[Toast#toast.case-data.format-business-attribute|toast.case-data.format-business-attribute]]). | ||
| + | |||
| + | The interaction business attribute is configured in the Workspace Web Edition option [[Interaction#interaction.case-data.format-business-attribute|interaction.case-data.format-business-attribute]]. | ||
===OCS Outbound Reserved Fields=== | ===OCS Outbound Reserved Fields=== | ||
Revision as of 14:48, October 2, 2014
Outbound Contact
Provisioning Case Data
It is possible to display specific outbound campaign information in the Case Information area.
This information can be displayed in the toast Case Information area, or in the interaction Case Information area.
To display this information, you will need to add some business attribute values to the business attribute configured for toast Case Information.
The toast business attributes is configured in the Workspace Web Edition option toast.case-data.format-business-attribute).
The interaction business attribute is configured in the Workspace Web Edition option interaction.case-data.format-business-attribute.
OCS Outbound Reserved Fields
OCS Custom fields
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