(Update with the copy of version: 8.5.2) |
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====agent-status.enabled-actions-by-channel==== | ====agent-status.enabled-actions-by-channel==== | ||
| − | * Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff | + | * Default Value: <tt>Ready</tt>,<tt>NotReady</tt>,<tt>NotReadyReason</tt>,<tt>AfterCallWork</tt>,<tt>Dnd</tt>,<tt>LogOff</tt> |
| − | * Valid Values: Comma-separated list of action names from the following list: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOn, LogOff. | + | * Valid Values: Comma-separated list of action names from the following list: <tt>Ready</tt>, <tt>NotReady</tt>, <tt>NotReadyReason</tt>, <tt>AfterCallWork</tt>, <tt>Dnd</tt>, <tt>LogOn</tt>, <tt>LogOff</tt>. |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Defines the available agent state actions in the My Channels contextual menu. The actions are displayed in the order in which they appear in the list. | * Description: Defines the available agent state actions in the My Channels contextual menu. The actions are displayed in the order in which they appear in the list. | ||
====agent-status.enabled-actions-global==== | ====agent-status.enabled-actions-global==== | ||
| − | * Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff | + | * Default Value: <tt>Ready</tt>,<tt>NotReady</tt>,<tt>NotReadyReason</tt>,<tt>AfterCallWork</tt>,<tt>Dnd</tt>,<tt>LogOff</tt> |
| − | * Valid Values: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOff | + | * Valid Values: <tt>Ready</tt>,<tt>NotReady</tt>,<tt>NotReadyReason</tt>,<tt>AfterCallWork</tt>,<tt>Dnd</tt>,<tt>LogOff</tt> |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Defines the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list. | * Description: Defines the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list. | ||
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 15:20, October 3, 2014
Agent Status
Workspace Web Edition provides options that enable agents to control their status:
Contents
agent-status.enabled-actions-by-channel
- Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
- Valid Values: Comma-separated list of action names from the following list: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOn, LogOff.
- Changes take effect: When the session is started or restarted.
- Description: Defines the available agent state actions in the My Channels contextual menu. The actions are displayed in the order in which they appear in the list.
agent-status.enabled-actions-global
- Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
- Valid Values: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
- Changes take effect: When the session is started or restarted.
- Description: Defines the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list.
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