Documentation:HTCC:IWWDep:Chat:8.5.2

Chat

Workspace Web Edition provides the following options for managing Chat:

chat.agent.prompt-color

• Default Value: #385078
• Valid Values: Valid Hexadecimal (HTML) color code
• Changes take effect: When the session is started or restarted.
• Description: Specifies the color of the prompt for the messages that are entered by the agent in the Chat view.

chat.agent.text-color

• Default Value: #385078
• Valid Values: Valid Hexadecimal (HTML) color code
• Changes take effect: When the session is started or restarted.
• Description: Specifies the color of the text of the messages that are entered by the agent in the Chat view.

chat.auto-answer

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Specifies whether a chat interaction is automatically accepted and joined when a Interaction Server Invite event is received. This option can be overridden by a routing strategy as described in this Deployment Guide.

chat.client.prompt-color

• Default Value: #166FFF
• Valid Values: Valid Hexadecimal (HTML) color code
• Changes take effect: When the session is started or restarted.
• Description: Specifies the color of the text of the messages that are entered by the target client in the Chat view.

chat.client.text-color

• Default Value: #166FFF
• Valid Values: Valid Hexadecimal (HTML) color code
• Changes take effect: When the session is started or restarted.
• Description: Specifies the color of the client text in the Chat view.

chat.enable-auto-disconnect

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Specifies whether the chat session is automatically disconnected if the agent is the last party remaining in the chat session.

chat.nickname

• Default Value: $Agent.UserName$
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.FullName$,$Agent.EmployeeId$.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the nickname that is used to join the chat session (presented to the customer) by a string that can contain regular characters and the field codes.
  This option can be overridden by a routing strategy as described in this Deployment Guide.

chat.pending-response-to-customer

• Default Value: 30,50
• Valid Values: <A comma-separated list value: warning time, maximum time>
• Changes take effect: When the session is started or restarted.
• Description: Specifies two alarm thresholds, in seconds, that warn agents that they have a pending response to a chat from a customer. Three levels are displayed: before the warning time, between the warning time and the maximum time, and after the maximum time.

chat.prompt-for-done

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Specifies if the application prompts a confirmation message when a user clicks Done. This option is only available for interaction open media. This option can be overridden by a routing strategy as described in this Deployment Guide.

chat.prompt-for-end

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Specifies if the application prompts a confirmation message when a user clicks End. This option can be overridden by a routing strategy as described in this Deployment Guide.

chat.system.text-color

• Default Value: #8C8C8C
• Valid Values: Valid Hexadecimal (HTML) color code.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the color of the text for system messages in the Chat view.

chat.time-stamp

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Specifies whether the time stamp is displayed in the Chat transcript area.

chat.typing-is-enabled

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Specifies whether typing notification is enabled. It should be disabled for Chat Server lower than 8.0.1.

chat.typing-timeout

• Default Value: 10
• Valid Values: From 0 to MAXINT
• Changes take effect: When the session is started or restarted.
• Description: Defines the duration, in seconds, that the typing notification is displayed after the last keystroke and before the agent or contact sends their message.

privilege.chat.can-use

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: When the value is set to true, the agent is permitted to use the Chat channel.

privilege.chat.can-consult

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: When the value is set to true, the agent is permitted to use the Chat consultation.

privilege.chat.can-one-step-conference

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: When the value is set to true, the agent is permitted to use instant chat conference.