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Revision as of 16:19, November 6, 2014
SetInFocus
Overview
This operation is part of the Genesys Web Services REST API, specifically the Workitem API.
This request will set the focus parameter for the interaction. This is useful if an agent is handling more than one interaction and will aid in the proper reporting of time spent on each interaction.
| Request URL | /api/v2/me/workitems/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia-workitem |
Parameters
| Parameter | Value |
|---|---|
| operationName | SetInFocus |
| InFocus | Boolean parameter true or false |
Sample
Request
POST api/v2/me/workitems/0071023821aec011
{
"operationName": "SetInFocus",
"InFocus": [true or false]
}
Response
{
"statusCode": 0,
}
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