| Line 7: | Line 7: | ||
* Valid Values: <tt>true</tt>, <tt>false</tt>. | * Valid Values: <tt>true</tt>, <tt>false</tt>. | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: Allows agents to monitor voice recording. Depends on 'Active Recording - Can Use' | + | * Description: Allows agents to monitor voice recording. Depends on 'Active Recording - Can Use'. |
====privilege.active-recording.can-use==== | ====privilege.active-recording.can-use==== | ||
| Line 13: | Line 13: | ||
* Valid Values: <tt>true</tt>, <tt>false</tt>. | * Valid Values: <tt>true</tt>, <tt>false</tt>. | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: Allows agents to use the Active Recording functionality. This privilege is required to control and monitor call recording in MSML mode | + | * Description: Allows agents to use the Active Recording functionality. This privilege is required to control and monitor call recording in <tt>MSML</tt> mode. |
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 18:34, November 13, 2014
Active Recording
Workspace Web Edition provides options that enable agents to control their recordings:
Contents
privilege.active-recording.can-monitor-recording
- Default Value: true
- Valid Values: true, false.
- Changes take effect: When the session is started or restarted.
- Description: Allows agents to monitor voice recording. Depends on 'Active Recording - Can Use'.
privilege.active-recording.can-use
- Default Value: true
- Valid Values: true, false.
- Changes take effect: When the session is started or restarted.
- Description: Allows agents to use the Active Recording functionality. This privilege is required to control and monitor call recording in MSML mode.
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