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(→‎privilege.active-recording.can-use)
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* Valid Values: <tt>true</tt>, <tt>false</tt>.
 
* Valid Values: <tt>true</tt>, <tt>false</tt>.
 
* Changes take effect: When the session is started or restarted.
 
* Changes take effect: When the session is started or restarted.
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* Description: Allows agents to use the Active Recording functionality. This privilege is required to control and monitor call recording in <tt>MSML</tt> mode.
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* Description: Allows agents to use the Active Recording functionality.
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 14:04, December 9, 2014

Active Recording

Workspace Web Edition provides options that enable agents to control their recordings:

privilege.active-recording.can-monitor-recording

  • Default Value: true
  • Valid Values: true, false.
  • Changes take effect: When the session is started or restarted.
  • Description: Allows agents to monitor voice recording. This feature requires privilege.active-recording.can-use to be true.

privilege.active-recording.can-use

  • Default Value: true
  • Valid Values: true, false.
  • Changes take effect: When the session is started or restarted.
  • Description: Allows agents to use the Active Recording functionality.
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