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(Update with the copy of version: 8.5.2DRAFT)
(Update with the copy of version: 8.5.2DRAFT)
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= Configuration Options=
 
= Configuration Options=
 +
This is an appendix of Workspace Web Edition configuration options, grouped by Configuration Section.
 +
 
This section demonstrates how to configure Workspace Web Edition and Web services functionality and environment by using [[Documentation/GA|Genesys Administrator]] or [[Documentation/FR|Configuration Manager]].  
 
This section demonstrates how to configure Workspace Web Edition and Web services functionality and environment by using [[Documentation/GA|Genesys Administrator]] or [[Documentation/FR|Configuration Manager]].  
  
 
For details on how to use Genesys Administrator, refer to Framework 8.1 [[Documentation/GA|Genesys Administrator Help]] and [[Documentation/GA|Genesys Administrator Deployment Guide]]. For details about using the functionality as an agent, refer to [[Documentation/HTCC|Workspace Web Edition Help]].  
 
For details on how to use Genesys Administrator, refer to Framework 8.1 [[Documentation/GA|Genesys Administrator Help]] and [[Documentation/GA|Genesys Administrator Deployment Guide]]. For details about using the functionality as an agent, refer to [[Documentation/HTCC|Workspace Web Edition Help]].  
  
 
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This category contains the following Configuration option sections:
The following option are configured with Configuration Options:
 
  
 
====Configuration Options====
 
====Configuration Options====
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| [[KPI|KPI]]
 
| [[KPI|KPI]]
 
|-
 
|-
 +
| [[MainWindow|MainWindow]]
 
| [[LoginVoice|Login]]
 
| [[LoginVoice|Login]]
 
| [[TeamCommunicator|Team Communicator]]
 
| [[TeamCommunicator|Team Communicator]]
 +
|-
 
| [[TeamLead|Team Lead]]
 
| [[TeamLead|Team Lead]]
|-
 
 
| [[Toast|Toast]]
 
| [[Toast|Toast]]
 
| [[Twitter|Twitter]]
 
| [[Twitter|Twitter]]
 +
|-
 
| [[Voice|Voice]]
 
| [[Voice|Voice]]
|-
 
 
| [[Workbin|Workbin]]
 
| [[Workbin|Workbin]]
 
| [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
 
| [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
 +
|-
 
| [[Outbound|Outbound]]
 
| [[Outbound|Outbound]]
 +
|
 +
|
 
|}
 
|}
  
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Revision as of 18:14, December 12, 2014

Configuration Options

This is an appendix of Workspace Web Edition configuration options, grouped by Configuration Section.

This section demonstrates how to configure Workspace Web Edition and Web services functionality and environment by using Genesys Administrator or Configuration Manager.

For details on how to use Genesys Administrator, refer to Framework 8.1 Genesys Administrator Help and Genesys Administrator Deployment Guide. For details about using the functionality as an agent, refer to Workspace Web Edition Help.

This category contains the following Configuration option sections:

Configuration Options

Agent Status Application CaseData
Chat Contact Contact Center Statistics
Email Expression Facebook
Interaction Intercommunication KPI
MainWindow Login Team Communicator
Team Lead Toast Twitter
Voice Workbin Overriding Interaction Workspace Options
Outbound
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