(Update with the copy of version: 8.5.2DRAFT) |
(Update with the copy of version: 8.5.2DRAFT) |
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{{NoteFormat|In initial releases, some values depicted below will be hard coded.}} | {{NoteFormat|In initial releases, some values depicted below will be hard coded.}} | ||
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| + | ====outbound.call-result-automatically-selected==== | ||
| + | * Default Value: <tt>""</tt> | ||
| + | * Valid Values: Any available [[Outbound#outbound.call-result-values|call result value]]. | ||
| + | * Description: Specifies the call result to be selected by default for outbound records. The specified call result must be defined by the values that are specified for the <tt>outbound.call-result-values</tt> option. If set to an empty value, the current call result of the outbound record is selected, or unknown is selected if there is no current value. | ||
| + | * Changes take effect: At the next interaction. | ||
====outbound.call-result-values==== | ====outbound.call-result-values==== | ||
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*Description: Specifies the list of call results that are available for the agent to use for an outbound interaction. The call results are displayed in the order in which they appear in the list. | *Description: Specifies the list of call results that are available for the agent to use for an outbound interaction. The call results are displayed in the order in which they appear in the list. | ||
*Changes take effect: At the next interaction. | *Changes take effect: At the next interaction. | ||
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====outbound.preview.max-simultaneous-preview-record==== | ====outbound.preview.max-simultaneous-preview-record==== | ||
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* Valid Values: An integer. | * Valid Values: An integer. | ||
* Description: Specifies the maximum number of simultaneous Outbound Preview records an agent can view in the interaction window. A <tt>0</tt> or a negative value indicates no limit. | * Description: Specifies the maximum number of simultaneous Outbound Preview records an agent can view in the interaction window. A <tt>0</tt> or a negative value indicates no limit. | ||
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* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
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* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | ====privilege.outbound.can- | + | ====privilege.outbound.can-mark-do-not-call==== |
| − | * Default value: <tt> | + | * Default value: <tt>true</tt> |
* Valid values: <tt>true</tt>, <tt>false</tt> | * Valid values: <tt>true</tt>, <tt>false</tt> | ||
| − | * Description: Allows | + | * Description: Allows an agent to mark a contact as <tt>Do Not Call</tt>. |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | ====privilege.outbound.can- | + | ====privilege.outbound.can-reject-record==== |
* Default value: <tt>true</tt> | * Default value: <tt>true</tt> | ||
* Valid values: <tt>true</tt>, <tt>false</tt> | * Valid values: <tt>true</tt>, <tt>false</tt> | ||
| − | * Description: Allows an agent to | + | * Description: Allows an agent to decline a preview record. If an agent declines a preview record, it can be processed by another agent in the campaign. |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| Line 65: | Line 59: | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| + | ====privilege.outbound.can-use==== | ||
| + | * Default value: <tt>false</tt> | ||
| + | * Valid values: <tt>true</tt>, <tt>false</tt> | ||
| + | * Description: Allows access to the Outbound Campaign functions | ||
| + | * Changes take effect: When the session is started or restarted. | ||
[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Revision as of 19:12, February 13, 2015
Outbound
This page displays the options and privileges associated with Outbound campaigns for Workspace Web Edition.
Contents
- 1 Outbound
- 1.1 outbound.call-result-automatically-selected
- 1.2 outbound.call-result-values
- 1.3 outbound.preview.max-simultaneous-preview-record
- 1.4 privilege.outbound.can-cancel-record
- 1.5 privilege.outbound.can-dial-alternative-chained-record
- 1.6 privilege.outbound.can-get-next-preview-record
- 1.7 privilege.outbound.can-mark-do-not-call
- 1.8 privilege.outbound.can-reject-record
- 1.9 privilege.outbound.can-set-call-result
- 1.10 privilege.outbound.can-use
Important
In initial releases, some values depicted below will be hard coded.outbound.call-result-automatically-selected
- Default Value: ""
- Valid Values: Any available call result value.
- Description: Specifies the call result to be selected by default for outbound records. The specified call result must be defined by the values that are specified for the outbound.call-result-values option. If set to an empty value, the current call result of the outbound record is selected, or unknown is selected if there is no current value.
- Changes take effect: At the next interaction.
outbound.call-result-values
- Default Value: Answered,NoAnswer,AnsweringMachine,Busy,WrongNumber
- Valid Values: One or more items from the following list: Abandoned (Abandoned), AgentCallbackError (Agent Callback Error), AllTrunksBusy (All Trunks Busy), Answered (Answered), AnsweringMachine (Answering Machine), Busy (Busy), CallDropError (Call Drop Error), DialError (Dial Error), DoNotCall (Do Not Call), Dropped (Dropped), DroppedNoAnswer (Dropped No Answer), FaxDetected (Fax Detected), GeneralError (General Error), GroupCallbackError (Group Callback Error), NoAnswer (No Answer), NoDialTone (No Dial Tone), NoEstablished (No Established), NoFreePortError (No Free Port Error), NoProgress (No Progress), NoRingback (No Ringback), NuTone (Nu Tone), Ok (Ok), PagerDetected (Pager Detected), Silence (Silence), SitDetected (Sit Detected), SitInvalidNum (Sit Invalid Num), SitNoCircuit (Sit No Circuit), SitOperintercept (Sit Operintercept), SitReorder (Sit Reorder), SitUnknown (Sit Unknown), SitVacant (Sit Vacant), Stale (Stale), SwitchError (Switch Error), SystemError (System Error), TransferError (Transfer Error), Unknown (Unknown), WrongNumber (Wrong Number), WrongParty (Wrong Party)
- Description: Specifies the list of call results that are available for the agent to use for an outbound interaction. The call results are displayed in the order in which they appear in the list.
- Changes take effect: At the next interaction.
outbound.preview.max-simultaneous-preview-record
- Default Values: -1
- Valid Values: An integer.
- Description: Specifies the maximum number of simultaneous Outbound Preview records an agent can view in the interaction window. A 0 or a negative value indicates no limit.
- Changes take effect: When the session is started or restarted.
privilege.outbound.can-cancel-record
- Default value: true
- Valid values: true, false
- Description: Allows an agent to cancel a preview record. If an agent cancels a preview record, it is not processed again during the current campaign.
- Changes take effect: When the session is started or restarted.
privilege.outbound.can-dial-alternative-chained-record
- Default value: true
- Valid values: true, false
- Description: Allows an agent to dial a number from the preview record chain that is different than the number selected by the system.
- Changes take effect: When the session is started or restarted.
privilege.outbound.can-get-next-preview-record
- Default value: true
- Valid values: true, false
- Description: Allows an agent to request a new preview record while processing of the previous preview record terminates.
- Changes take effect: When the session is started or restarted.
privilege.outbound.can-mark-do-not-call
- Default value: true
- Valid values: true, false
- Description: Allows an agent to mark a contact as Do Not Call.
- Changes take effect: When the session is started or restarted.
privilege.outbound.can-reject-record
- Default value: true
- Valid values: true, false
- Description: Allows an agent to decline a preview record. If an agent declines a preview record, it can be processed by another agent in the campaign.
- Changes take effect: When the session is started or restarted.
privilege.outbound.can-set-call-result
- Default value: true
- Valid values: true, false
- Description: Allows agent to set a call result to the outbound record.
- Changes take effect: When the session is started or restarted.
privilege.outbound.can-use
- Default value: false
- Valid values: true, false
- Description: Allows access to the Outbound Campaign functions
- Changes take effect: When the session is started or restarted.
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