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Revision as of 19:52, February 13, 2015

Workspace Web Edition Configuration Guide

This guide provides information about configuring the Workspace Web Edition interface.

RESTRICTED

Important
This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.



Before you can configure Workspace Web Edition, you must first deploy Workspace Web Edition & Web Services.

Product Overview

Client Side Browser Support Setting Up Agents Agent Login And Authentication
Enabling Internal External Communications Handling Interactions Enabling Agents to View KPIs
Enabling Agents To Manage Contacts Customer Case Action Codes

Configuration Options

Agent Status Application CaseData
Chat Contact Contact Center Statistics
Email Expression Facebook
Interaction Intercommunication KPI
Login Voice Team Communicator Team Lead
Toast Twitter Voice
VoiceMail Workbin Overriding Interaction Workspace Options
Outbound
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