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Workspace Web Edition provides options that enable agents to control their status: | Workspace Web Edition provides options that enable agents to control their status: | ||
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====agent-status.enabled-actions-by-channel==== | ====agent-status.enabled-actions-by-channel==== | ||
* Default Value: <tt>Ready</tt>,<tt>NotReady</tt>,<tt>NotReadyReason</tt>,<tt>AfterCallWork</tt>,<tt>Dnd</tt>,<tt>LogOff</tt> | * Default Value: <tt>Ready</tt>,<tt>NotReady</tt>,<tt>NotReadyReason</tt>,<tt>AfterCallWork</tt>,<tt>Dnd</tt>,<tt>LogOff</tt> | ||
Revision as of 17:10, February 23, 2015
Agent Status
Workspace Web Edition provides options that enable agents to control their status:
Contents
agent-status.enabled-actions-by-channel
- Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
- Valid Values: Comma-separated list of action names from the following list: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOn, LogOff.
- Changes take effect: When the session is started or restarted.
- Description: Defines the available agent state actions in the My Channels contextual menu. The actions are displayed in the order in which they appear in the list.
agent-status.enabled-actions-global
- Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
- Valid Values: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
- Changes take effect: When the session is started or restarted.
- Description: Defines the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list.
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