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Workspace Web Edition provides the following options for managing Contact Center Statistics: | Workspace Web Edition provides the following options for managing Contact Center Statistics: | ||
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====statistics.displayed-statistics==== | ====statistics.displayed-statistics==== | ||
* Default Value: ''An empty string''. | * Default Value: ''An empty string''. | ||
* Valid Values: A comma-separated list of Statistic names. | * Valid Values: A comma-separated list of Statistic names. | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: Specifies the statistics that are displayed in the Contact Center Statistics tab. | + | * Description: Specifies the statistics that are displayed in the Contact Center Statistics tab. The statistics specified by this option match the names of the statistics defined in the options of the Application sections. Refer to the [[EnablingAgentstoViewKPIs|Enabling Agent View KPIs and Contact Center Statistic]] for more information. |
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| − | The statistics specified by this option match the names of the statistics defined in the options of the Application sections. | ||
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| − | Refer to the [[EnablingAgentstoViewKPIs|Enabling Agent View KPIs and Contact Center Statistic]] for more information. | ||
Revision as of 17:13, February 23, 2015
Contact Center Statistics
Workspace Web Edition provides the following options for managing Contact Center Statistics:
statistics.displayed-statistics
- Default Value: An empty string.
- Valid Values: A comma-separated list of Statistic names.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the statistics that are displayed in the Contact Center Statistics tab. The statistics specified by this option match the names of the statistics defined in the options of the Application sections. Refer to the Enabling Agent View KPIs and Contact Center Statistic for more information.
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