| Line 7: | Line 7: | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the statistics that are displayed in the Contact Center Statistics tab. The statistics specified by this option match the names of the statistics defined in the options of the Application sections. Refer to the [[EnablingAgentstoViewKPIs|Enabling Agent View KPIs and Contact Center Statistic]] for more information. | * Description: Specifies the statistics that are displayed in the Contact Center Statistics tab. The statistics specified by this option match the names of the statistics defined in the options of the Application sections. Refer to the [[EnablingAgentstoViewKPIs|Enabling Agent View KPIs and Contact Center Statistic]] for more information. | ||
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| + | ====statistics.virtual-agent-groups==== | ||
| + | * Default Value: ''An empty string'' | ||
| + | * Valid Values: A comma-separated list of Virtual Agent Group identifiers. | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Defines the list of virtual agent groups that are displayed in the Contact Center Statistics tab. If empty, no virtual agent groups are displayed. If set to a list and none of the virtual agent groups in the list match an existing virtual agent group, no virtual agent groups are displayed. | ||
====statistics.virtual-queues==== | ====statistics.virtual-queues==== | ||
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* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Defines the list of virtual queues that are displayed in the contact center statistics. If empty, no virtual queues are displayed. If set to a list and none of the virtual queues in the list match an existing virtual queue, no virtual queues are displayed. | * Description: Defines the list of virtual queues that are displayed in the contact center statistics. If empty, no virtual queues are displayed. If set to a list and none of the virtual queues in the list match an existing virtual queue, no virtual queues are displayed. | ||
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[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 16:34, February 26, 2015
Contact Center Statistics
Workspace Web Edition provides the following options for managing Contact Center Statistics:
Contents
statistics.displayed-statistics
- Default Value: An empty string
- Valid Values: A comma-separated list of Statistic names.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the statistics that are displayed in the Contact Center Statistics tab. The statistics specified by this option match the names of the statistics defined in the options of the Application sections. Refer to the Enabling Agent View KPIs and Contact Center Statistic for more information.
statistics.virtual-agent-groups
- Default Value: An empty string
- Valid Values: A comma-separated list of Virtual Agent Group identifiers.
- Changes take effect: When the session is started or restarted.
- Description: Defines the list of virtual agent groups that are displayed in the Contact Center Statistics tab. If empty, no virtual agent groups are displayed. If set to a list and none of the virtual agent groups in the list match an existing virtual agent group, no virtual agent groups are displayed.
statistics.virtual-queues
- Default Value: An empty string
- Valid Values: A comma-separated list of Virtual Queue identifiers.
- Changes take effect: When the session is started or restarted.
- Description: Defines the list of virtual queues that are displayed in the contact center statistics. If empty, no virtual queues are displayed. If set to a list and none of the virtual queues in the list match an existing virtual queue, no virtual queues are displayed.
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