(→Message for Processing (Invited) Twitter) |
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</source> | </source> | ||
===CometD Response=== | ===CometD Response=== | ||
| − | ====Message for Processing (Invited) Twitter==== | + | ====Message for Processing (Invited) Twitter Interaction==== |
<source lang="text"> | <source lang="text"> | ||
{"messageType": "TwitterStateChangeMessage", | {"messageType": "TwitterStateChangeMessage", | ||
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"desktop_sentiment": "Neutral"}}} | "desktop_sentiment": "Neutral"}}} | ||
</source> | </source> | ||
| + | |||
====Message for Composing (Created) Twitter==== | ====Message for Composing (Created) Twitter==== | ||
<source lang="text"> | <source lang="text"> | ||
Revision as of 14:59, March 5, 2015
SetDisposition
This operation is part of the Twitter API section of the Genesys Web Services REST API.
Overview
This request sets the disposition for the specified Twitter interaction using the provided parameters. It is processed by updating the key in the UserData.
| Request URL | /api/v2/me/twitter/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | SetDisposition |
| disposition | A string value to be used for the Twitter disposition. |
| dispositionKey | An optional string value to be used for the UserData key to denote chat disposition. If not specified, the disposition key configured for the server will be used. |
Samples
Request
POST api/v2/me/twitter/01QQQG2MU214P05J
{
'operationName': 'SetDisposition',
'dispositionKey': 'DispositionCode',
'disposition': 'IssueResolved'
}HTTP Response
{
"statusCode": 0
}CometD Response
Message for Processing (Invited) Twitter Interaction
{"messageType": "TwitterStateChangeMessage",
"notificationType": "PropertiesUpdated",
"referenceId": 44,
"twitter": {"capabilities": ["Reply",
"Transfer",
"AddComment",
"AttachUserData",
"UpdateUserData",
"DeleteUserData",
"SetDisposition",
"SetInFocus",
"Complete"],
"contactId": "0000Ka96XNNU4488",
"from": "vitaliy_onv(Oleg Witcher)",
"id": "01QQQG2MU214P05K",
"message": "On 12:58:9 11/5/2013, P created a post saying hello world!.",
"receivedDate": "2015-03-02 12:26:14.000+0200",
"revelantResponseTemplateGroups": [],
"state": "Processing",
"subject": "On 12:58:9 11/5/2013, P created a pos...",
"suggestedQueueUris": [],
"twitterType": "Inbound",
"uri": "http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05K",
"userData": {"CBR-IT-path_DBIDs": "",
"CBR-Interaction_cost": "",
"CBR-actual_volume": "",
"CBR-contract_DBIDs": "",
"ClassifiedAndScreened": "1",
"Classify_Actionability_CtgId": "",
"Classify_Actionability_CtgName": "",
"Classify_Actionability_CtgRelevancy": "",
"Classify_Sentiment_CtgId": "",
"Classify_Sentiment_CtgName": "",
"Classify_Sentiment_CtgRelevancy": "",
"ContactCreated": "false",
"ContactId": "0000Ka96XNNU4488",
"ContactIdList": "0000Ka96XNNU4488",
"CustomerSegment": "default",
"DISP_KEY": "resolved",
"FirstName": "Oleg",
"FromAddress": "vitaliy_onv(Oleg Witcher)",
"IxnAlreadyCreatedInUCS": "1",
"KloutId": "",
"LastName": "Witcher",
"NumberOfContactsFound": "1",
"PegAGSocial Media Agent Group": 1,
"RRequestedSkillCombination": "",
"RRequestedSkills": None,
"RStrategyDBID": "985",
"RStrategyName": "Twitter Agent Delivery Strategy",
"RTargetAgentGroup": "Social Media Agent Group",
"RTargetAgentSelected": "a1",
"RTargetObjSelDBID": "117",
"RTargetObjectSelected": "Social Media Agent Group",
"RTargetPlaceSelected": "a1",
"RTargetRequested": "Social Media Agent Group",
"RTargetRuleSelected": "",
"RTargetTypeSelected": "2",
"RTenant": "Environment",
"RVQDBID": "",
"RVQID": "",
"RouterData70": "("t"="1383649092 0")",
"Screen_Actionability_CtgName": "",
"Screen_Actionability_CtgRelevancy": "",
"Screen_Actionability_ScreenRuleName": "",
"Screen_Sentiment_CtgName": "",
"Screen_Sentiment_CtgRelevancy": "",
"Screen_Sentiment_ScreenRuleName": "",
"ServiceObjective": 0,
"ServiceType": "default",
"Subject": "On 12:58:9 11/5/2013, P created a pos...",
"_twitterCreatedAt": "2013-11-05T10:58:12Z",
"_twitterFromAddr": "vitaliy_onv",
"_twitterFromUserId": "2175525290",
"_twitterIsFavorited": "false",
"_twitterIsRetweet": "false",
"_twitterMsgId": "63493545",
"_twitterMsgPlainText": "On 12:58:9 11/5/2013, P created a post saying hello world!.",
"_twitterMsgType": "Status",
"_twitterQueryName": "stream-user",
"_twitterRetweetCount": "0",
"_twitterSource": "<a href="http://www.kaermorhen.ru" rel="nofollow">Witcher_APP</a>",
"_twitterToAddr": "vitaliy_onv",
"_twitterUserCreatedAt": "2013-11-05T06:56:43Z",
"_twitterUserFollowersCount": "0",
"_twitterUserFriendsCount": "0",
"_twitterUserId": "2175525290",
"_twitterUserImageURL": "http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
"_twitterUserIsFollower": "false",
"_twitterUserIsFriend": "false",
"_twitterUserLanguage": "r",
"_twitterUserName": "Oleg Witcher",
"_twitterUserScreenName": "vitaliy_onv",
"_twitterUserStatusesCount": "2",
"_twitterUserUtcOffset": "-1",
"_umsChannel": "channel-twitter",
"_umsChannelInfo": {"_twitterSourceNickName": "Twitter Application SmServer-1",
"_twitterUserId": "2175525290",
"_twitterUserImageURL": "http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
"_twitterUserName": "Oleg Witcher",
"_twitterUserScreenName": "vitaliy_onv"},
"_umsChatPossible": "false",
"_umsFromAddr": "vitaliy_onv",
"_umsInboundIxnSubmittedBy": "Cloud_localhost",
"_umsMediaAccount": "2175525290",
"_umsMediaType": "twitter",
"_umsMsgPlainText": "On 12:58:9 11/5/2013, P created a post saying hello world!.",
"_umsRequestId": "14",
"desktop_actionable": "1",
"desktop_expand": "1",
"desktop_sentiment": "Neutral"}}}Message for Composing (Created) Twitter
{"messageType": "TwitterStateChangeMessage",
"notificationType": "PropertiesUpdated",
"referenceId": 32,
"twitter": {"capabilities": ["Cancel",
"Send",
"AddComment",
"AttachUserData",
"UpdateUserData",
"DeleteUserData",
"SetDisposition",
"SetInFocus",
"Transfer"],
"id": "01QQQG2MU214P05J",
"state": "Composing",
"twitterType": "Outbound",
"uri": "http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05J",
"userData": {"DISP_KEY": "resolved"}}}
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