Revision as of 15:12, March 5, 2015

AttachUserData

This operation is part of the Twitter API section of the Genesys Web Services REST API.

Overview

Adds the specified data to the interaction's UserData.

Request URL	/api/v2/me/twitter/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	AttachUserData
userData	The key value data to attach.

Samples

Request

POST api/v2/me/twitter/01QQQG2MU214P05N
{
  "operationName": "AttachUserData",
  "userData": {
      "UserData1":"DATA1",
      "UserData2":123456789  
   }
}

HTTP Response

{
  "statusCode": 0
}

CometD Response

Message for Processing a Twitter Interaction

{
   "twitter": {
       "userData": {
           "_twitterUserImageURL": "http: //abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
           "FirstName": "Oleg",
           "LastName": "Witcher",
           "RTargetObjectSelected": "SocialMediaAgentGroup",
           "RVQDBID": "",
           "_twitterUserStatusesCount": "2",
           "CBR-actual_volume": "",
           "RVQID": "",
           "_twitterMsgType": "Status",
           "Screen_Sentiment_ScreenRuleName": "",
           "_twitterMsgPlainText": "On12: 58: 911/5/2013,
           Pcreatedapostsayinghelloworld!.",
           "_umsRequestId": "14",
           "_umsChannel": "channel-twitter",
           "_twitterUserId": "2175525290",
           "_twitterIsRetweet": "false",
           "Screen_Actionability_CtgName": "",
           "desktop_expand": "1",
           "RTargetObjSelDBID": "117",
           "CBR-Interaction_cost": "",
           "_umsInboundIxnSubmittedBy": "Cloud_localhost",
           "Screen_Sentiment_CtgRelevancy": "",
           "Screen_Actionability_CtgRelevancy": "",
           "desktop_sentiment": "Neutral",
           "_twitterUserCreatedAt": "2013-11-05T06: 56: 43Z",
           "_umsMediaType": "twitter",
           "desktop_actionable": "1",
           "_twitterFromAddr": "vitaliy_onv",
           "RRequestedSkills": None,
           "CBR-contract_DBIDs": "",
           "ContactId": "0000Ka96XNNU4488",
           "RTargetAgentSelected": "a1",
           "_twitterUserName": "OlegWitcher",
           "Classify_Sentiment_CtgRelevancy": "",
           "CBR-IT-path_DBIDs": "",
           "Classify_Actionability_CtgRelevancy": "",
           "Classify_Actionability_CtgName": "",
           "Classify_Sentiment_CtgId": "",
           "RTargetRuleSelected": "",
           "_twitterFromUserId": "2175525290",
           "_umsMediaAccount": "2175525290",
           "PegAGSocialMediaAgentGroup": 1,
           "UserData2": 123456789,
           "RTargetPlaceSelected": "a1",
           "ContactCreated": "false",
           "UserData1": "DATA1",
           "ContactIdList": "0000Ka96XNNU4488",
           "RTenant": "Environment",
           "_twitterToAddr": "vitaliy_onv",
           "_umsFromAddr": "vitaliy_onv",
           "Classify_Sentiment_CtgName": "",
           "IxnAlreadyCreatedInUCS": "1",
           "RouterData70": "("t"="1383649092 0")",
           "_twitterUserScreenName": "vitaliy_onv",
           "_twitterUserFriendsCount": "0",
           "_twitterUserIsFriend": "false",
           "Screen_Actionability_ScreenRuleName": "",
           "_twitterSource": "<ahref="http://www.kaermorhen.ru"rel="nofollow">Witcher_APP</a>",
           "KloutId": "",
           "RRequestedSkillCombination": "",
           "_umsChannelInfo": {
               "_twitterUserId": "2175525290",
               "_twitterUserImageURL": "http: //abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
               "_twitterUserName": "OlegWitcher",
               "_twitterSourceNickName": "TwitterApplicationSmServer-1",
               "_twitterUserScreenName": "vitaliy_onv"
           },
           "_twitterMsgId": "58765591",
           "RStrategyName": "TwitterAgentDeliveryStrategy",
           "RStrategyDBID": "985",
           "_twitterIsFavorited": "false",
           "CustomerSegment": "default",
           "_twitterUserIsFollower": "false",
           "Classify_Actionability_CtgId": "",
           "ServiceType": "default",
           "_umsChatPossible": "false",
           "Screen_Sentiment_CtgName": "",
           "_twitterUserUtcOffset": "-1",
           "_twitterQueryName": "stream-user",
           "ServiceObjective": 0,
           "NumberOfContactsFound": "1",
           "_twitterUserLanguage": "r",
           "FromAddress": "vitaliy_onv(OlegWitcher)",
           "RTargetRequested": "SocialMediaAgentGroup",
           "RTargetAgentGroup": "SocialMediaAgentGroup",
           "ClassifiedAndScreened": "1",
           "_twitterRetweetCount": "0",
           "_umsMsgPlainText": "On12: 58: 911/5/2013,
           Pcreatedapostsayinghelloworld!.",
           "_twitterUserFollowersCount": "0",
           "RTargetTypeSelected": "2",
           "_twitterCreatedAt": "2013-11-05T10: 58: 12Z",
           "Subject": "On12: 58: 911/5/2013,
           Pcreatedapos..."
       },
       "from": "vitaliy_onv(OlegWitcher)",
       "receivedDate": "2015-03-0214: 23: 11.000+0200",
       "suggestedQueueUris": [
           
       ],
       "capabilities": [
           "Reply",
           "Transfer",
           "AddComment",
           "AttachUserData",
           "UpdateUserData",
           "DeleteUserData",
           "SetDisposition",
           "SetInFocus",
           "Complete"
       ],
       "uri": "http: //192.168.83.25: 8080/api/v2/twitters/01QQQG2MU214P05N",
       "state": "Processing",
       "contactId": "0000Ka96XNNU4488",
       "revelantResponseTemplateGroups": [
           
       ],
       "message": "On12: 58: 911/5/2013,
       Pcreatedapostsayinghelloworld!.",
       "id": "01QQQG2MU214P05N",
       "twitterType": "Inbound",
       "subject": "On12: 58: 911/5/2013,
       Pcreatedapos..."
   },
   "referenceId": 27,
   "notificationType": "PropertiesUpdated",
   "messageType": "TwitterStateChangeMessage"
}

Message for Composing a Twitter Interaction

 {
   "twitter": {
       "userData": {
           "UserData2": 123456789,
           "UserData1": "DATA1"
       },
       "uri": "http: //192.168.83.25: 8080/api/v2/twitters/01QQQG2MU214P05M",
       "capabilities": [
           "Cancel",
           "Send",
           "AddComment",
           "AttachUserData",
           "UpdateUserData",
           "DeleteUserData",
           "SetDisposition",
           "SetInFocus",
           "Transfer"
       ],
       "state": "Composing",
       "id": "01QQQG2MU214P05M",
       "twitterType": "Outbound"
   },
   "referenceId": 11,
   "notificationType": "PropertiesUpdated",
   "messageType": "TwitterStateChangeMessage"
 }

@@ Line 3: / Line 3: @@
 This operation is part of the [[Twitter|Twitter API]] section of the [[Welcome|Genesys Web Services REST API]].
 ==Overview==
-Overwrites the specified keys in the UserData with the specified values in the existing data.
+Adds the specified data to the interaction's UserData.
 {|
 ! Request URL
@@ Line 21: / Line 21: @@
 |-
 | operationName
-| UpdateUserData
+| AttachUserData
 |-
 | userData
-| The key value data to update.
+| The key value data to attach.
 |}
@@ Line 32: / Line 32: @@
 POST api/v2/me/twitter/01QQQG2MU214P05N
 {
-   "operationName": "UpdateUserData",
+   "operationName": "AttachUserData",
    "userData": {
-       "UserData1":987654321,
+       "UserData1":"DATA1",
-       "UserData2":"DATAUPDATE-@123"
+       "UserData2":123456789
     }
 }
@@ Line 46: / Line 46: @@
 </source>
 ===CometD Response===
+====Message for Processing a Twitter Interaction====
 <source lang="text">
 {
@@ Line 92: / Line 93: @@
             "_umsMediaAccount": "2175525290",
             "PegAGSocialMediaAgentGroup": 1,
-            "UserData2": "DATAUPDATE-@123",
+            "UserData2": 123456789,
             "RTargetPlaceSelected": "a1",
             "ContactCreated": "false",
-            "UserData1": 987654321,
+            "UserData1": "DATA1",
             "ContactIdList": "0000Ka96XNNU4488",
             "RTenant": "Environment",
@@ Line 174: / Line 175: @@
         Pcreatedapos..."
     },
-    "referenceId": 29,
+    "referenceId": 27,
+   "notificationType": "PropertiesUpdated",
+   "messageType": "TwitterStateChangeMessage"
+}
+</source>
+====Message for Composing a Twitter Interaction====
+<source lang="text">
+ {
+   "twitter": {
+       "userData": {
+           "UserData2": 123456789,
+           "UserData1": "DATA1"
+       },
+       "uri": "http: //192.168.83.25: 8080/api/v2/twitters/01QQQG2MU214P05M",
+       "capabilities": [
+           "Cancel",
+           "Send",
+           "AddComment",
+           "AttachUserData",
+           "UpdateUserData",
+           "DeleteUserData",
+           "SetDisposition",
+           "SetInFocus",
+           "Transfer"
+       ],
+       "state": "Composing",
+       "id": "01QQQG2MU214P05M",
+       "twitterType": "Outbound"
+   },
+   "referenceId": 11,
     "notificationType": "PropertiesUpdated",
     "messageType": "TwitterStateChangeMessage"

Revision as of 15:12, March 5, 2015

AttachUserData

Overview

Parameters

Samples

Request

HTTP Response

CometD Response

Message for Processing a Twitter Interaction

Message for Composing a Twitter Interaction

Contact

Genesys

Customer Care

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