Documentation:HTCC:API:InternalConfigAPI:8.5.2DRAFT

Platform Configuration API

Overview

You can use the Internal Configuration API to get read and write access to low-level data from Configuration Server. See Introduction to the Configuration Layer Objects for a full list of the supported configuration objects.

Accessing the API

The following table provides basic information about accessing the Internal Configuration API:

Root request URL	/api/v2/platform/configuration
HTTP Methods	GET, POST, PUT, DELETE
Required Features	api-platform-configuration-read — for read operations api-platform-configuration-write — for write operations

All configuration objects are retrieved directly from Configuration Server by using the following URI naming format: the plural version of the object name in lower case, with each word separated by a hyphen (-). Here are a few examples:

Configuration object	URI name
CfgAccessGroup	access-groups
CfgCampaign	campaigns
CfgAgentLogin	agent-logins
CfgSkill	skills

The API also supports the standard CfgQuery attributes for an object as parameters on the URI. For example, the CfgApplication object has a name attribute. Here's an example of how you could query by application name:

Request

GET http://198.51.100.10:8080/api/v2/platform/configuration/applications?name=SomeName

GET Operations

You can retrieve lists of all objects in a contact center for a given object type. For example, you can get all the CfgAgentLogin objects:

Request

GET http://198.51.100.10:8080/api/v2/platform/configuration/agent-logins

Response

{
    statusCode: 0
    agent-logins: [
                {
                       useOverride: "2"
                       tenantDBID: "1"
                       DBID: "261"
                       switchSpecificType: "1"
                       userProperties: {
                            TServer: {
                                wrap-up-time: "0"
                            }
                       }
                       state: "1"
                       switchDBID: "101"
                       loginCode: "111"
                },
                {
                       useOverride: "2"
                       tenantDBID: "1"
                       DBID: "263"
                       switchSpecificType: "1"
                       userProperties: {
                            provisioning_flags: {
                                modified_At: "4ac7b1ad-ac79-4f7b-a082-317ea79fc667"
                            }
                            TServer: {
                                wrap-up-time: "0"
                            }
                       }
                       state: "1"
                       switchDBID: "101"
                       loginCode: "123456789"
                }
        ]
}

Or you can get a specific object by a database ID. For example, let's get the CfgAgentLogin with a DBID of 261:

Request

GET http://198.51.100.10:8080/api/v2/platform/configuration/agent-logins/261

Response

{
   statusCode: 0
   agent-login: {
                      useOverride: "2"
                      tenantDBID: "1"
                      DBID: "261"
                      switchSpecificType: "1"
                      userProperties: {
                           TServer: {
                               wrap-up-time: "0"
                           }
                      }
                      state: "1"
                      switchDBID: "101"
                      loginCode: "111"
               }

}

POST Operations

To add a new object, make sure the Content-Type header is set to application/json. Your POST must include the full JSON representation of the object as it's required by Configuration Server.

For example:

Request

POST  http://198.51.100.10:8080/api/v2/platform/configuration/agent-logins
{
      "agent-login": {
             "useOverride": "2", 
             "tenantDBID" : "1", 
             "switchSpecificType": "1",
             "userProperties": 
                     {"TServer": {"wrap-up-time": "0"}}, "state": "1", "switchDBID": "101", "loginCode": "111"}
}

You can find details about the configuration objects in Introduction to the Configuration Layer Objects.

PUT Operations

To update a configuration object, you need to include the corresponding Configuration Server delta structure. For example, to update a CfgSkill you need to include the CfgDeltaSkill.

Important

The URI naming format for delta objects is the same as the other configuration objects: the name in lower case, with each word separated by a hyphen (-). For example, CfgDeltaSkill would be "delta-skill".

You don't need to include the DBID in the delta structure because it's ignored — GWS uses the DBID that's passed in the URI instead.

Here's an example of how to update a configuration skill with a DBID of 218 by sending the delta structure:

Request

PUT http://198.51.100.10:8080/api/v2/platform/configuration/skills/218
{ 
     "delta-skill": { 
            "CfgSkill": {
                   "name":"NewName"
              } 
     }
}

DELETE Operations

DELETE operations work on a URI with a DBID and don't require any additional parameters. For example:

Request

DELETE http://198.51.100.10:8080/api/v2/platform/configuration/agent-logins/261