| Line 3: | Line 3: | ||
This operation is part of the [[Twitter|Twitter API]] section of the [[Welcome|Genesys Web Services REST API]]. | This operation is part of the [[Twitter|Twitter API]] section of the [[Welcome|Genesys Web Services REST API]]. | ||
==Overview== | ==Overview== | ||
| − | Notifies the service | + | Notifies the service that the agent has accepted an interaction invitation. |
{| | {| | ||
! Request URL | ! Request URL | ||
| Line 29: | Line 29: | ||
POST /api/v2/me/twitter/01QQQG2MU214P05F | POST /api/v2/me/twitter/01QQQG2MU214P05F | ||
{ | { | ||
| − | + | "operationName": "Accept" | |
} | } | ||
</source> | </source> | ||
Revision as of 18:41, March 11, 2015
Accept
This operation is part of the Twitter API section of the Genesys Web Services REST API.
Overview
Notifies the service that the agent has accepted an interaction invitation.
| Request URL | /api/v2/me/twitter/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | Accept |
Samples
Request
POST /api/v2/me/twitter/01QQQG2MU214P05F
{
"operationName": "Accept"
}HTTP Response
{
"statusCode": 0
}CometD Response
{ "messageType": "TwitterStateChangeMessage",
"notificationType": "StatusChange",
"referenceId": 11,
"twitter": {"capabilities": ["Reply",
"Transfer",
"AddComment",
"AttachUserData",
"UpdateUserData",
"DeleteUserData",
"SetDisposition",
"SetInFocus",
"Complete"],
"contactId": "0000Ka96XNNU4488",
"from": "vitaliy_onv(Oleg Witcher)",
"id": "01QQQG2MU214P05F",
"message": "On 12:58:9 11/5/2013, P created a post saying hello world!.",
"receivedDate": "2015-03-02 10:55:45.000+0200",
"revelantResponseTemplateGroups": [],
"state": "Processing",
"subject": "On 12:58:9 11/5/2013, P created a pos...",
"suggestedQueueUris": [],
"twitterType": "Inbound",
"uri": "http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05F",
"userData": {"CBR-IT-path_DBIDs": "",
"CBR-Interaction_cost": "",
"CBR-actual_volume": "",
"CBR-contract_DBIDs": "",
"ClassifiedAndScreened": "1",
"Classify_Actionability_CtgId": "",
"Classify_Actionability_CtgName": "",
"Classify_Actionability_CtgRelevancy": "",
"Classify_Sentiment_CtgId": "",
"Classify_Sentiment_CtgName": "",
"Classify_Sentiment_CtgRelevancy": "",
"ContactCreated": "false",
"ContactId": "0000Ka96XNNU4488",
"ContactIdList": "0000Ka96XNNU4488",
"CustomerSegment": "default",
"FirstName": "Oleg",
"FromAddress": "vitaliy_onv(Oleg Witcher)",
"IxnAlreadyCreatedInUCS": "1",
"KloutId": "",
"LastName": "Witcher",
"NumberOfContactsFound": "1",
"PegAGSocial Media Agent Group": 1,
"RRequestedSkillCombination": "",
"RRequestedSkills": None,
"RStrategyDBID": "985",
"RStrategyName": "Twitter Agent Delivery Strategy",
"RTargetAgentGroup": "Social Media Agent Group",
"RTargetAgentSelected": "a1",
"RTargetObjSelDBID": "117",
"RTargetObjectSelected": "Social Media Agent Group",
"RTargetPlaceSelected": "a1",
"RTargetRequested": "Social Media Agent Group",
"RTargetRuleSelected": "",
"RTargetTypeSelected": "2",
"RTenant": "Environment",
"RVQDBID": "",
"RVQID": "",
"RouterData70": "("t"="1383649092 0")",
"Screen_Actionability_CtgName": "",
"Screen_Actionability_CtgRelevancy": "",
"Screen_Actionability_ScreenRuleName": "",
"Screen_Sentiment_CtgName": "",
"Screen_Sentiment_CtgRelevancy": "",
"Screen_Sentiment_ScreenRuleName": "",
"ServiceObjective": 0,
"ServiceType": "default",
"Subject": "On 12:58:9 11/5/2013, P created a pos...",
"_twitterCreatedAt": "2013-11-05T10:58:12Z",
"_twitterFromAddr": "vitaliy_onv",
"_twitterFromUserId": "2175525290",
"_twitterIsFavorited": "false",
"_twitterIsRetweet": "false",
"_twitterMsgId": "25760829",
"_twitterMsgPlainText": "On 12:58:9 11/5/2013, P created a post saying hello world!.",
"_twitterMsgType": "Status",
"_twitterQueryName": "stream-user",
"_twitterRetweetCount": "0",
"_twitterSource": "<a href="http://www.kaermorhen.ru" rel="nofollow">Witcher_APP</a>",
"_twitterToAddr": "vitaliy_onv",
"_twitterUserCreatedAt": "2013-11-05T06:56:43Z",
"_twitterUserFollowersCount": "0",
"_twitterUserFriendsCount": "0",
"_twitterUserId": "2175525290",
"_twitterUserImageURL": "http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
"_twitterUserIsFollower": "false",
"_twitterUserIsFriend": "false",
"_twitterUserLanguage": "r",
"_twitterUserName": "Oleg Witcher",
"_twitterUserScreenName": "vitaliy_onv",
"_twitterUserStatusesCount": "2",
"_twitterUserUtcOffset": "-1",
"_umsChannel": "channel-twitter",
"_umsChannelInfo": {"_twitterSourceNickName": "Twitter Application SmServer-1",
"_twitterUserId": "2175525290",
"_twitterUserImageURL": "http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
"_twitterUserName": "Oleg Witcher",
"_twitterUserScreenName": "vitaliy_onv"},
"_umsChatPossible": "false",
"_umsFromAddr": "vitaliy_onv",
"_umsInboundIxnSubmittedBy": "Cloud_localhost",
"_umsMediaAccount": "2175525290",
"_umsMediaType": "twitter",
"_umsMsgPlainText": "On 12:58:9 11/5/2013, P created a post saying hello world!.",
"_umsRequestId": "14",
"desktop_actionable": "1",
"desktop_expand": "1",
"desktop_sentiment": "Neutral"}}}
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