(→Parameters) |
(→Request) |
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<source lang="text"> | <source lang="text"> | ||
POST api/v2/me/twitter/01QQQG2MU214P05J | POST api/v2/me/twitter/01QQQG2MU214P05J | ||
| − | { | + | { |
| − | + | "operationName":"SetDisposition", | |
| − | + | "dispositionKey":"DispositionCode", | |
| − | + | "disposition":"IssueResolved" | |
} | } | ||
</source> | </source> | ||
| + | |||
===HTTP Response=== | ===HTTP Response=== | ||
<source lang="text"> | <source lang="text"> | ||
Revision as of 01:22, March 19, 2015
SetDisposition
This operation is part of the Twitter API section of the Genesys Web Services REST API.
Overview
This request sets the disposition for the specified Twitter interaction using the provided parameters. It is processed by updating the key in the UserData.
| Request URL | /api/v2/me/twitter/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | SetDisposition |
| disposition | A string value to be used for the Twitter disposition. |
| dispositionKey | An optional string value to be used for the UserData key to denote the Twitter disposition. If not specified, the disposition key configured for the server is used. |
Samples
Request
POST api/v2/me/twitter/01QQQG2MU214P05J
{
"operationName":"SetDisposition",
"dispositionKey":"DispositionCode",
"disposition":"IssueResolved"
}HTTP Response
{
"statusCode": 0
}CometD Response
Message for Processing a Twitter Interaction
{"messageType": "TwitterStateChangeMessage",
"notificationType": "PropertiesUpdated",
"referenceId": 44,
"twitter": {"capabilities": ["Reply",
"Transfer",
"AddComment",
"AttachUserData",
"UpdateUserData",
"DeleteUserData",
"SetDisposition",
"SetInFocus",
"Complete"],
"contactId": "0000Ka96XNNU4488",
"from": "vitaliy_onv(Oleg Witcher)",
"id": "01QQQG2MU214P05K",
"message": "On 12:58:9 11/5/2013, P created a post saying hello world!.",
"receivedDate": "2015-03-02 12:26:14.000+0200",
"revelantResponseTemplateGroups": [],
"state": "Processing",
"subject": "On 12:58:9 11/5/2013, P created a pos...",
"suggestedQueueUris": [],
"twitterType": "Inbound",
"uri": "http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05K",
"userData": {"CBR-IT-path_DBIDs": "",
"CBR-Interaction_cost": "",
"CBR-actual_volume": "",
"CBR-contract_DBIDs": "",
"ClassifiedAndScreened": "1",
"Classify_Actionability_CtgId": "",
"Classify_Actionability_CtgName": "",
"Classify_Actionability_CtgRelevancy": "",
"Classify_Sentiment_CtgId": "",
"Classify_Sentiment_CtgName": "",
"Classify_Sentiment_CtgRelevancy": "",
"ContactCreated": "false",
"ContactId": "0000Ka96XNNU4488",
"ContactIdList": "0000Ka96XNNU4488",
"CustomerSegment": "default",
"DISP_KEY": "resolved",
"FirstName": "Oleg",
"FromAddress": "vitaliy_onv(Oleg Witcher)",
"IxnAlreadyCreatedInUCS": "1",
"KloutId": "",
"LastName": "Witcher",
"NumberOfContactsFound": "1",
"PegAGSocial Media Agent Group": 1,
"RRequestedSkillCombination": "",
"RRequestedSkills": None,
"RStrategyDBID": "985",
"RStrategyName": "Twitter Agent Delivery Strategy",
"RTargetAgentGroup": "Social Media Agent Group",
"RTargetAgentSelected": "a1",
"RTargetObjSelDBID": "117",
"RTargetObjectSelected": "Social Media Agent Group",
"RTargetPlaceSelected": "a1",
"RTargetRequested": "Social Media Agent Group",
"RTargetRuleSelected": "",
"RTargetTypeSelected": "2",
"RTenant": "Environment",
"RVQDBID": "",
"RVQID": "",
"RouterData70": "("t"="1383649092 0")",
"Screen_Actionability_CtgName": "",
"Screen_Actionability_CtgRelevancy": "",
"Screen_Actionability_ScreenRuleName": "",
"Screen_Sentiment_CtgName": "",
"Screen_Sentiment_CtgRelevancy": "",
"Screen_Sentiment_ScreenRuleName": "",
"ServiceObjective": 0,
"ServiceType": "default",
"Subject": "On 12:58:9 11/5/2013, P created a pos...",
"_twitterCreatedAt": "2013-11-05T10:58:12Z",
"_twitterFromAddr": "vitaliy_onv",
"_twitterFromUserId": "2175525290",
"_twitterIsFavorited": "false",
"_twitterIsRetweet": "false",
"_twitterMsgId": "63493545",
"_twitterMsgPlainText": "On 12:58:9 11/5/2013, P created a post saying hello world!.",
"_twitterMsgType": "Status",
"_twitterQueryName": "stream-user",
"_twitterRetweetCount": "0",
"_twitterSource": "<a href="http://www.kaermorhen.ru" rel="nofollow">Witcher_APP</a>",
"_twitterToAddr": "vitaliy_onv",
"_twitterUserCreatedAt": "2013-11-05T06:56:43Z",
"_twitterUserFollowersCount": "0",
"_twitterUserFriendsCount": "0",
"_twitterUserId": "2175525290",
"_twitterUserImageURL": "http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
"_twitterUserIsFollower": "false",
"_twitterUserIsFriend": "false",
"_twitterUserLanguage": "r",
"_twitterUserName": "Oleg Witcher",
"_twitterUserScreenName": "vitaliy_onv",
"_twitterUserStatusesCount": "2",
"_twitterUserUtcOffset": "-1",
"_umsChannel": "channel-twitter",
"_umsChannelInfo": {"_twitterSourceNickName": "Twitter Application SmServer-1",
"_twitterUserId": "2175525290",
"_twitterUserImageURL": "http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
"_twitterUserName": "Oleg Witcher",
"_twitterUserScreenName": "vitaliy_onv"},
"_umsChatPossible": "false",
"_umsFromAddr": "vitaliy_onv",
"_umsInboundIxnSubmittedBy": "Cloud_localhost",
"_umsMediaAccount": "2175525290",
"_umsMediaType": "twitter",
"_umsMsgPlainText": "On 12:58:9 11/5/2013, P created a post saying hello world!.",
"_umsRequestId": "14",
"desktop_actionable": "1",
"desktop_expand": "1",
"desktop_sentiment": "Neutral"}}}Message for Composing a Twitter Interaction
{"messageType": "TwitterStateChangeMessage",
"notificationType": "PropertiesUpdated",
"referenceId": 32,
"twitter": {"capabilities": ["Cancel",
"Send",
"AddComment",
"AttachUserData",
"UpdateUserData",
"DeleteUserData",
"SetDisposition",
"SetInFocus",
"Transfer"],
"id": "01QQQG2MU214P05J",
"state": "Composing",
"twitterType": "Outbound",
"uri": "http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05J",
"userData": {"DISP_KEY": "resolved"}}}
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