Jump to: navigation, search
Line 1: Line 1:
 
=Gplus Adapter for Salesforce User Guide=
 
=Gplus Adapter for Salesforce User Guide=
−
{{Editgrn_open}}Content TBD{{Editgrn_close}}
 
 
__NOTOC__
 
__NOTOC__
  
 
{{RestrictHeader}}
 
{{RestrictHeader}}
  
 +
Welcome to the '''Gplus Adapter for Salesforce User Guide'''. This guide provides all the information you need to start working with the adapter in your Salesforce environment.
  
−
__NOTOC__
+
Click on any of the topics below for details:
 +
 
 +
<div class="map-box">
 +
====The basics====
 +
* [[GPALogout|Logging Out]]
 +
* [[GPAStatus|Changing Your Status]]
 +
* [[GPAMyChannels|Navigating to a Channel]]
 +
* [[GPAFeedback|Submitting Feedback]]
 +
</div>
 +
 
 +
<div class="map-box">
 +
====Phone calls====
 +
* [[GPAIncomingCall|Handling an Incoming Call]]
 +
* [[GPADialCall|Dialing a Call]]
 +
* [[GPATransferCall|Transferring a Call]]
 +
* [[GPAInitiateConf|Initiating a Conference Call]]
 +
* [[GPAVoiceConsult|Initiating a Consultation]]
 +
</div>
  
−
Welcome to the G''plus'' Adapter for Salesforce User Guide. These topics provide an overview of G''plus'' Adapter for Salesforce and are intended for use by administrators and agents. These topics also describe the product functionality and the user interfaces (UI).
 
  
−
==What is G''plus'' Adapter for Salesforce?==
+
<div style="clear:both;"></div>
  
−
G''plus'' Adapter for Salesforce is a complete contact center solution that adds flexible voice call routing to Salesforce using routing templates. These templates act as building blocks for the customer experience, making it possible for you to quickly use a simple menu-driven interface to create and deploy your own customized strategies for connecting calls to agents and employees.
 
  
 
==Features==
 
==Features==

Revision as of 00:47, March 25, 2015

Gplus Adapter for Salesforce User Guide

RESTRICTED

Important
This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.


Welcome to the Gplus Adapter for Salesforce User Guide. This guide provides all the information you need to start working with the adapter in your Salesforce environment.

Click on any of the topics below for details:

The basics

Phone calls



Features

Some of the main features of Gplus Adapter for Salesforce include:

  • Setting your state.
  • Making outbound calls.
  • Transferring calls to other agents.

About This User's Guide

The following topics explain the product functionality of Gplus Adapter for Salesforce:

Comments or questions about this documentation? Contact us for support!