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(Update with the copy of version: 8.5.2DRAFT)
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= Deployment Overview =
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= Planning your Workspace Web Edition & Web Services Deployment =
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__TOC__
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Workspace Web Edition & Web Services requires Cassandra, so when planning your deployment you also need to consider the Cassandra topology. There are generally three common Cassandra topologies used for Workspace Web Edition & Web Services:
  
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*'''Development''' — 1 Cassandra node (appropriate for a development or lab environment)
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*'''Single Datacenter''' — 1 datacenter with a minimum of three Cassandra nodes
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*'''Two Datacenters''' — 2 datacenters with a minimum of three Cassandra nodes in each datacenter
  
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The number of Workspace Web Edition & Web Services nodes in your deployment scenario depends on a variety of factors. Please consult with Genesys for help to determine the correct number of nodes for your solution.
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For Development scenarios, you can install Cassandra and Workspace Web Edition & Web Services on the same host. For Single Datacenter and Two Datacenter scenarios, you must install Cassandra and Workspace Web Edition & Web Services on separate hosts.
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Whichever deployment scenario you decide to implement, you should follow the same basic deployment steps:
 
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==Cloud Implementation==
 
==Cloud Implementation==
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===Deploying Workspace Web Edition & Web Services===
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==Deployment Tasks==
'''Start of Procedure'''
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Complete the following steps to deploy Workspace Web Edition & Web Services.
<br/>
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{{NoteFormat|If you are upgrading from one version of Workspace Web Edition & Web Services to another, see [[Migration|Migration]].}}
 
<ol>
 
<ol>
<li>Review the [[Prerequisites|Prerequisites]], including installation of Cassandra.</li>
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<li>[[Prerequisites|Review the Prerequisites.]] Make sure all supporting components are installed and configured.</li>
<li>[[InstallationProcedures|Install]] Workspace Web Edition & Web Services.</li>
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<li>[[InstallationProcedures|Install Workspace Web Edition & Web Services.]]</li>
<li>[[ConfigurationPremise|Configure]] Workspace Web Edition & Web Services.</li>
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<li>[[InitializingCassandra|Initialize Cassandra.]]
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<li>[[DeployWebApp|Deploy the Web Application.]]
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<li>[[ConfigurationPremise|Configure Workspace Web Edition & Web Services.]]</li>
 
<!--<li>(Optional) Change the [[FeatureConfiguration|feature configuration]].</li>-->
 
<!--<li>(Optional) Change the [[FeatureConfiguration|feature configuration]].</li>-->
<li>[[StartHTCC|Start]] Workspace Web Edition & Web Services and test the configuration.</li>
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<li>[[Features|Configure your required features (optional).]]</li>
<li>Choose the next step based on your role:
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<li>[[Security|Configure additional security (optional).]]</li>
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<li>[[StartHTCC|Start and test Workspace Web Edition & Web Services.]] </li>
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<li>Follow up with the appropriate configuration or developer information, depending on which components you plan to use:
 
<ul>
 
<ul>
<li>Developers &mdash; Consult the [[Documentation:HTCC:API:Welcome:8.5.2|Web Services API Reference]] to begin working with the Web Services APIs.</li>
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<li> [[Documentation:HTCC:IWWDep:Welcome:8.5.2|Configure Workspace Web Edition]] (takes you to a new guide)</li>
<li>Administrators &mdash; Consult the [[Documentation:HTCC:IWWDep:Welcome:8.5.2|Workspace Web Edition Configuration Guide]] to configure the Workspace Web Edition (agent desktop) interface.</li>
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<li> [[Documentation:HTCC:API:Welcome:8.5.2|Work with Web Services]] (takes you to a new guide)</li>
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<li> [[DeployGplusSalesforce|Configure and deploy the Gplus Adapter for Salesforce]]</li>
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<li> [[GplusRightNow|Configure and deploy the Gplus Adapter for Oracle Service Cloud]]</li>
 
</ul>
 
</ul>
 
</li>
 
</li>
<li>[[TestingUI|Test]] the User Interface with Workspace Web Edition & Web Services.</li>
 
 
</ol>
 
</ol>
<br/>
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'''End of Procedure'''
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==Next Step==
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*[[Prerequisites|Review the Prerequisites]]
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Revision as of 18:36, April 3, 2015

Planning your Workspace Web Edition & Web Services Deployment

Workspace Web Edition & Web Services requires Cassandra, so when planning your deployment you also need to consider the Cassandra topology. There are generally three common Cassandra topologies used for Workspace Web Edition & Web Services:

  • Development — 1 Cassandra node (appropriate for a development or lab environment)
  • Single Datacenter — 1 datacenter with a minimum of three Cassandra nodes
  • Two Datacenters — 2 datacenters with a minimum of three Cassandra nodes in each datacenter

The number of Workspace Web Edition & Web Services nodes in your deployment scenario depends on a variety of factors. Please consult with Genesys for help to determine the correct number of nodes for your solution.

For Development scenarios, you can install Cassandra and Workspace Web Edition & Web Services on the same host. For Single Datacenter and Two Datacenter scenarios, you must install Cassandra and Workspace Web Edition & Web Services on separate hosts.

Whichever deployment scenario you decide to implement, you should follow the same basic deployment steps:

Deployment Tasks

Complete the following steps to deploy Workspace Web Edition & Web Services.

Important
If you are upgrading from one version of Workspace Web Edition & Web Services to another, see Migration.
  1. Review the Prerequisites. Make sure all supporting components are installed and configured.
  2. Install Workspace Web Edition & Web Services.
  3. Initialize Cassandra.
  4. Deploy the Web Application.
  5. Configure Workspace Web Edition & Web Services.
  6. Configure your required features (optional).
  7. Configure additional security (optional).
  8. Start and test Workspace Web Edition & Web Services.
  9. Follow up with the appropriate configuration or developer information, depending on which components you plan to use:

Next Step

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